Night Porter - voco Zeal Exeter Science Park

Valor Hospitality; Exeter; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel management company in Exeter is seeking dedicated individuals to assist guests with their luggage and travel arrangements. You will support night operations, serving food and beverages, while ensuring the hotel's safety and customer satisfaction. Flexibility and the ability to work calmly under pressure are essential for this role. The position offers competitive pay and extensive benefits, including wellness activities and career training.

Benefits

Wellness activities and initiatives

Employee Assistance Programme

Healthcare Cash Plan options

Fully funded apprenticeship programmes

Internal development programmes

Service awards for team members

Competitive pay rates

Discounts at hotels, restaurants, and bars

Free meals while on duty

Qualifications

• Ability to help guests with luggage and travel arrangements.
• Flexibility to adapt on shift and use initiative to prepare the hotel for the day.
• Calmness under pressure and vigilance to ensure hotel safety.

Responsibilities

• Assist guests with luggage and travel needs.
• Support night operations by fulfilling guest requests.
• Serve food and beverages as required.

Job description

Responsibilities

Primarily you will be helping guests with their luggage and travel arrangements. You will also support the night operation to meet guest requests which includes additional room amenities and serving food and beverages. The variety of this role needs someone who can work calmly under pressure and be always vigilant to keep the hotel safe. This role requires flexibility to adapt on shift and use initiative to prepare the hotel for the day ahead.

Benefits

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay‑day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice 24/7 for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.
• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
• Supporting your hospitality career growth.
• We are open 7 days a week 365 days a year and need people to work a range of shifts and days – this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
• If you are looking for career training, we offer nationally recognised apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.
• Competitive rates of pay.
• Exclusive discounts for you, your friends and family.
• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well‑fuelled.
• Access to high‑street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer‑a‑friend bonuses, starting at £250.

Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.