Night Porter - Shirley

Village Hotels; Metropolitan Borough of Solihull; Sur place; GBP 12 000 - 18 000; Plein temps

Avantages offerts par ce poste

Gym Membership

Hotel Stays

Food & Drink: 50% off food and drink

Friends & Family: 25% off F&B

Retail & Lifestyle: Discounts via the村

Support: EAP

Résumé du poste

Village Hotels is seeking a friendly Night Porter to ensure seamless service through the night. You’ll welcome late arrivals, conduct security checks, manage the switchboard, and support bar and room service when needed.

Work as part of a busy team, delivering warm hospitality with energy and reliability in a 3 AM to 3 PM style. No two nights are the same, and you’ll help keep our hotel safe, clean, and buzzing for guests arriving after hours.

Responsabilités

• The Welcome: Checking in late arrivals and seeing off the early birds with a warm, energetic approach, ensuring they feel at home and taking every opportunity to upsell our fantastic facilities.
• The Protector: Keeping our guests and the building completely secure with thorough overnight safety checks, while confidently managing night audits, cash handling, and the hotel switchboard.
• The All‑Rounder: Being the ultimate hands‑on team player by pouring a late night pint in the Pub, preparing room service, cleaning public areas, and setting up meeting rooms so the day team can hit the ground running.

Description du poste

The Role Outline: Your Shift at a Glance

The rest of the world goes to sleep, you are the one running the show, ensuring our guests feel just as looked after at 3 AM as they do at 3 PM. You will be the ultimate twilight host, seamlessly blending security rounds, late night bar service, and warm welcomes for our weary midnight arrivals. Your Shift: What You’ll Actually Be Doing As our Night Porter, you are the engine of the shift. We trust you to handle:

Your Shift: What You’ll Actually Be Doing

• The Welcome: Checking in late arrivals and seeing off the early birds with a warm, energetic approach, ensuring they feel at home and taking every opportunity to upsell our fantastic facilities.


• The Protector: Keeping our guests and the building completely secure with thorough overnight safety checks, while confidently managing night audits, cash handling, and the hotel switchboard.


• The All‑Rounder: Being the ultimate hands‑on team player by pouring a late night pint in the Pub, preparing room service, cleaning public areas, and setting up meeting rooms so the day team can hit the ground running.

How We Succeed Together

We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to handle your area and make decisions on the fly. We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications and internal moves. We constantly Innovate & Progress so we can Inspire Excellence and smash our targets together.

Selling Our Benefits

• Gym Membership: 2 x complimentary gym memberships at your home hotel.


• Hotel Stays: Hotel rooms from 20 across 35 hotels.


• Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.


• Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.


• Retail & Lifestyle: Hundreds of brand discounts via the Village app.


• Support: 24/7 Mental Health support via our Employee Assistance Programme.

Think You've Got the Right Energy?

We are not looking for perfect CVs, we are looking for great people. If you enjoy working as part of a team and love creating memorable experiences for guests, we want to hear from you. At Village, we're all about personality, ambition, and bringing your real self to work. Diverse perspectives are what keep our business buzzing, so whatever your background, you'll find a welcoming place to build your career here.

Why Village?

At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers. Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.