Night Porter - Kingswells

Village Hotels; Aberdeen City; On-site; GBP 20,000 - 22,000; Full time

Job summary

A distinctive hotel chain in Scotland is looking for a Night Porter to provide exceptional service throughout the night. The ideal candidate will resolve guest issues, support various departments, and ensure seamless customer experiences from check-in to room service. This role offers competitive benefits including health memberships, discounts, and a supportive work environment.

Benefits

Complimentary Health and Wellness Membership

50% discount on Food and Drink

Discounts on overnight stays

Excellent training and development

Flexible working hours

Employee Assistance Programme

Company pension scheme

Life insurance

Qualifications

• Ability to resolve guest issues efficiently and positively.
• Know what great customer service looks like.
• Forge and maintain strong relationships with all departments.

Responsibilities

• Ensure exceptional service throughout the night.
• Support all departments in a busy hotel environment.
• Involved in customer journey from check-in to room service.

Skills

Customer service

Problem-solving

Teamwork

Initiative

Job description

Night Porter - Kingswells

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Our hotels never sleep and our first‑class customer service never stops. With a busy hotel, a lively Pub and Grill and a buzzing health club we are on the go 24 / 7. As our Night Porter, you will play a crucial role in ensuring that our customers receive exceptional service throughout the night. Working alongside the Night team, you will need to think on your feet, proactively solving problems and be versatile, supporting all departments. This is a really varied role, where you will be involved in every step of our customer journey, from check‑in through to preparing room‑service orders and serving on the bar.

Join us and we can offer you benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member / friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels; experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount in our Village Hotel Starbucks stores, on‑shift and off‑shift.
• Excellent training and development including our Rising Stars and Talent Academy programmes.
• Mobile Gaming training platform for cross‑departmental learning.
• Discounts and cashback offers on many High Street brands and supermarkets.
• A range of well‑being and healthcare benefits and monthly well‑being programmes for all employees to support your mental health.
• Mental Health first aiders and up to 2 mental‑health days to use annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Employee Assistance Programme, offering support and counselling.
• Flexible working hours.
• Fun, supportive and inclusive work environment with regular team events.
• Excellent reward and recognition incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Birthday off guaranteed.
• Discounted Health Cash plan and sick‑pay insurance.
• Host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay.
• Company pension scheme.
• Life insurance.
• T&C's apply based on your contract.

But what we need from you...

• Know what great customer service looks like.
• Ability to resolve guest issues efficiently and positively.
• Work on your own initiative.
• Know what a good job looks like.
• Forge and maintain strong relationships with all departments.
• Please note – All offers are subject to a successful DBS check in this role.

Come and be part of something new & something special – Work, Grow & Play the Village Way!