Night Porter & Guest Care Pro | Flexible Shifts + Discounts

Mitchells & Butlers PLC; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality company in Greater London is seeking a Night Porter to ensure guest satisfaction and safety. Responsibilities include welcoming guests, managing cleaning tasks, and addressing inquiries and complaints. Ideal candidates should have a passion for guest care, good communication skills, and a can-do attitude. The position offers flexible shifts and numerous perks, including a dining discount and financial tools to manage earnings.

Benefits

33% discount across all brands

Flexible shifts

Pension plan

28 days paid holiday

High-street shopping discounts

Free employee helpline

Free shares

Team socials

Qualifications

• Ability to provide excellent guest service.
• Experience in customer service roles is advantageous.
• Team player that contributes positively to team dynamics.

Responsibilities

• Be the first point of contact when checking in late arrivals and walk-ins.
• Ensure a warm, friendly welcome for all guests.
• Handle cleaning tasks and maintain front of house areas.
• Prioritize guest and business safety and security.
• Evacuate guests in case of an emergency.
• Manage guest complaints and telephone inquiries.

Skills

Passionate about guest care

Excellent verbal communication

Professionalism under pressure

Great eye for detail

Can-do attitude

Job description

A hospitality company in Greater London is seeking a Night Porter to ensure guest satisfaction and safety. Responsibilities include welcoming guests, managing cleaning tasks, and addressing inquiries and complaints. Ideal candidates should have a passion for guest care, good communication skills, and a can-do attitude. The position offers flexible shifts and numerous perks, including a dining discount and financial tools to manage earnings.