Night Porter / Auditor - Accommodation Available - Forest Row, East Sussex

Elite Hotels; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality group in Birmingham is seeking a Night Porter to provide excellent customer service during the night shift. The ideal candidate will assist with front office duties, manage luggage, and ensure guest satisfaction. Strong communication skills and a friendly demeanor are essential. Experience in hospitality is preferred but not mandatory. The position offers training and opportunities for career development.

Benefits

Generous share of monthly Service Charge

Enhanced holiday programme

Employee Assistance Programme

Meals provided

Free parking

Uniform provided

Access to Wagestream

Qualifications

• Experience in hospitality preferred.
• Willingness to work independently and as part of a team.
• Ability to perform night audits.

Responsibilities

• Greet and assist guests professionally.
• Oversee parking areas and luggage handling.
• Respond to guest inquiries and ensure smooth operations.

Skills

Customer service skills

Attention to detail

Communication skills

English language proficiency

Tools

Opera Fidelio

Job description

Night Porter / Auditor - Accommodation Available - Forest Row, East Sussex

If you are a bit of a night owl, and have a passion for excellent customer service then you may be just the person we are looking for to join our fantastic team as a Night Porter. A good dose of common sense is key.

The role involves working nights (from 11am to 7.30am which includes a 0.5 hour unpaid break), at times by yourself during the shift. You will be trained in all aspects of the front office including reception, so that you are able to assist any late arrivals / early departures, and assist with late night / early morning room service requirements. This role has the opportunity to develop as part of a close knit team. Hospitality experience would be preferred, but not essential.

Key Responsibilities

• To ensure guests arriving and leaving the building are greeted and helped in a professional, courteous way.
• To oversee the smooth running of the car parking areas, organise car valeting, reserve parking spaces where necessary and ensure car keys are stored securely and accessibly.
• To act in a pro‑active and efficient way when handling and storing luggage on arrival and departure.
• To ensure you possess, or are keen to develop, good local knowledge to be able to provide information regarding transport, entertainment and leisure available locally.
• To ensure you are aware of all in‑house activities, conferences and functions taking place in the hotel each evening / night.
• To respond promptly and professionally to guest enquiries or complaints and to keep the night manager informed each day.
• To ensure the hotel’s promise of a 24 hour service is fulfilled by deputising for Housekeeping, Food and Beverage and Kitchen Department as per agreed standards.
• To be aware of and knowledgeable concerning the Standard Operating Procedures for the role and ensure that all procedures are carried out to a high degree of efficiency.

Night Porter Key Attributes

• To provide a warm. friendly welcome / au revoir to all our guests, and be both personable, attentive and professional at all times
• Have an excellent command of the English language both verbal and written
• Outstanding communication skills.
• Computer literate, ideally with experience in Opera Fidelio or similar advanced PMS systems.
• Able to demonstrate a clear understanding of the highest level of customer service.
• Willing to work on your own initiative as well as part of a team when required
• Good attention to detail.
• Previous experience in a similar role and comfortable carrying out night audits would be desired.
• Keen to learn about the local area and hotel product knowledge

If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.

Due to our rural location you will need your own transport

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

About Ashdown Park Hotel & Country Club

Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference & banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.

Why work at Ashdown Park Hotel & Country Club

As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long‑term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!

Benefits

• Generous share of the monthly Service Charge
• Career development with accredited training providers
• Enhanced holiday programme & reward scheme for long service
• Employee Assistance Programme - Hospitality Action
• Meals provided by our talented kitchen team
• We have plenty of free parking
• Generous 'Refer a Friend' bounty incentive
• We also have amazing recognition awards for exceptional customer service
• Reduced price stays in all of our hotels after successful completion of probation period where you are treated like a guest no matter who you are! (after successful completion of probation period)
• Discounts available for spa treatments and for food and beverage (after successful completion of probation period)
• Uniform provided
• Smart Penion Scheme which is linked to Smart Rewards which gives employees free, unlimited access to over 1200 discounts
• Access to Wagestream which helps you keep track of your earnings in real‑time; gives you access to the wages you have earned; helps you to save wages; gives you access to a financial health score checker.
• Service Charge is dependant upon overall sales performance