Night Porter – 24/7 Guest Services & Bar Support

Village Hotels; Bournemouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A dynamic hotel group in Bournemouth is seeking a Night Porter to ensure exceptional service for guests throughout the night. The role involves problem-solving and supporting various departments, including check-in and room service. Ideal candidates will possess strong customer service skills and an ability to work independently. The position offers a supportive work environment with numerous benefits including health and wellness membership, discounts, and flexible hours.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

30% discount in Village Hotel Starbucks

Excellent training and development

Flexible working hours

Mental Health first aid support

Company Pension scheme

Life Insurance

Qualifications

• Know what great customer service looks like.
• Ability to resolve guest issues efficiently and positively.
• Able to work on your own initiative.
• Forge and maintain strong relationships with all departments.

Responsibilities

• Ensure customers receive exceptional service throughout the night.
• Support all departments in a busy hotel environment.
• Prepare room service orders and serve on the bar.

Skills

Customer service skills

Problem-solving ability

Initiative

Interpersonal skills

Job description

A dynamic hotel group in Bournemouth is seeking a Night Porter to ensure exceptional service for guests throughout the night. The role involves problem-solving and supporting various departments, including check-in and room service. Ideal candidates will possess strong customer service skills and an ability to work independently. The position offers a supportive work environment with numerous benefits including health and wellness membership, discounts, and flexible hours.