Night Porter

Hilton; York and North Yorkshire; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Go Hilton travel program

ESPP discount

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Holiday: 28 days increasing to 33

Smart uniform

Free meals on duty

Job summary

Hilton York seeks a Guest Services Associate to deliver warm, professional hospitality at our central York hotel. You will uphold a lobby presence, assist guests with arrivals, moves, luggage, and ensure fast, friendly service across shifts.

With an hourly rate of £13.09 and a full-time schedule, you’ll join a team that values integrity, teamwork and guest care. Hilton offers competitive perks and a clear career path in a global brand.

Qualifications

• Previous experience in hospitality.
• Strong communication skills.
• Calm, courteous, discreet demeanour.
• A good knowledge of the area and the country in general, preferred.
• A passion for working on team as well as autonomously.

Responsibilities

• Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service.
• Ensure that individual customers and Groups receive fast, efficient and friendly service.
• Ensure messages and faxes are regularly delivered throughout the night.
• Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures.
• Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients.
• Maintain public areas and all equipment in immaculate condition.
• Greet all guests in public areas and rooms in a warm manner.

Skills

Hospitality experience

Communication skills

Discretion and courtesy

Local knowledge

Teamwork and autonomy

Job description

Job Identification: 220433

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Salary £13.09 per hour

Exceptional Hospitality Starts with You

Hilton York located in the heart of the historic city of York, our 131 bedroom hotel is the perfect base to explore, connect, and unwind. Just moments from iconic landmarks, shops, and transport links, it’s ideally suited for both business and leisure stays.

A WORLD OF REWARDS

• Hourly Rate of £13.09
• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counselling and support through our best-in-class Employee Assistance Program (EAP)
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Smart uniform provided
• Free and healthy meals when on duty

Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Here's what you'll do during a typical day:

• Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service
• Ensure that individual customers and Groups receive fast, efficient and friendly service
• Ensure messages and faxes are regularly delivered throughout the night
• Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures
• Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients
• Maintain public areas and all equipment in immaculate condition
• Greet all guests in public areas and rooms in a warm manner

What are we looking for?

• Previous experience in hospitality
• Strong good communication skills
• Calm, courteous, and discreet demeanour
• A good knowledge of the area and the country in general, preferred
• A passion for working on team as well as autonomously

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.