Night Porter

Apex Hotels; Shoreham-by-Sea; On-site; GBP 25,000 - 30,000; Full time

Job summary

A warm and welcoming hotel in the Scottish Highlands is seeking a Night Porter to provide exceptional service to guests during the night shift. Responsibilities include ensuring guest satisfaction, maintaining hotel security, and handling inquiries. The ideal candidate will have excellent organizational skills and a strong customer service attitude. We offer a supportive and friendly work environment with various employee benefits.

Benefits

20.5 days holiday

Training and development

Employee recognition schemes

Financial Wellbeing App

50% discount in restaurants

Discounted room rates

Qualifications

• Excellent standards in customer service.
• Ability to evaluate own work and use initiative.
• Genuine desire to provide exceptional guest experience.

Responsibilities

• Deliver a high level of service to all guests.
• Ensure building is safe and secure overnight.
• Respond to guest inquiries and complaints.
• Carry out security walks and maintenance issues.

Skills

Customer service attitude

Attention to detail

Organizational skills

Multi-tasking

Job description

Why Join Pine Trees Hotel?

Experience a warm welcome in the Scottish Highlands. Join us at Pine Trees Hotel as our new Night Porter and embrace the very best of Scottish culture. Nestled in the heart of Pitlochry, we invite everyone who joins our team to help us create a traditional Coorie lifestyle that reflects the natural beauty and serenity of our surroundings. At Pine Trees, we want our team and our guests to step away from the hustle and bustle and take in the breath‑taking scenery within our 10‑acre woodland estate.

You will work with a fantastic team with a strong focus on delivering exceptional guest experiences. We will help you to develop your skills and passions whilst offering boundless warmth and hospitality. Bringing your own ideas and creativity to the Night Porter role, you will assist us to guide the guest experience beyond the expectation.

Benefits

• 20.5 days holiday based on 4 on 4 off shift pattern
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.

Following your first successful 3 months, you’ll also receive ……

• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

Your Role

As a Night Porter, you will be responsible for delivering a high level of service to all our guests. Working in Reception and offering a warm welcome to all our guests you will ensure the building is safe and secure overnight and that all guests requirements are catered for.

You will be responsible for your own work and take pride in the high standard of customer service and organisation whilst adhering to all health and safety guidelines.

As a Night Porter, you will embrace every opportunity to create extra special moments for our guests to provide a personal experience our guests will want to share.

You will bring a passion and attention to detail that will make you an exceptional Food & Beverage Assistant that our guests will love to interact with. Your passion will ignite the experiences for our guests.

Joining the Front Office team, you will:

• Greet our guests with a friendly hello and a smile.
• Ensure that the Guest Check in/out procedure is seamless including payment processes.
• Provide accurate information to Guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services.
• Answer phone calls and emails.
• Create brilliant customer service and a friendly environment to promote guest loyalty.
• Carry out security walks and general hotel security.
• Deal with guest complaints, questions, or issues.
• Deal with Reactive maintenance issues during the night along with emergencies and fire evacuations.
• Serve drinks after the bar staff have finished shift and provide room service when required
• General cleaning duties throughout the night and set up the restaurant for breakfast.
• Any other reasonable task set by the General Manager or Duty Manager

As a Night Porter, you will have excellent organisational skills and attention to detail to provide consistent high standards. This is a vital role in the function of the hotel. You will love chatting to our guests offering help and assistance, you will be great at multi‑tasking, you will be efficient at solving all guest enquiries and all with a friendly smile and warmth.

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Night Porter.

We will support you by giving you the platform to develop, learn & shine!

We ask of you

• Deliver excellent standards.
• Use initiative.
• Be self‑aware and able to evaluate your own work.
• Have a customer service attitude.
• Have the ability to multi‑task and organise a variable workload.
• Provide excellent attention to detail.
• Hold a genuine desire to provide an exceptional guest experience.

We look forward to receiving your application for this role and welcoming you into our warm and friendly team and our haven within the Scottish Highlands.

Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.