Night Porter

Leonardo Hotels; Sheffield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent hotel chain in the UK seeks a Night Porter to enhance guest experience and ensure the smooth operations of the hotel. This role requires a commitment to guest care, safety, and teamwork. The ideal candidate will take pride in their work and show attention to detail. Benefits include special hotel rates, recognition schemes, and ongoing training opportunities.

Benefits

Special rates on Leonardo Hotel rooms across the UK & Europe

Company-wide recognition scheme

Talent referral scheme

Thank You Week events

Ongoing job-related training programmes

Responsibilities

• Support Head of Department and maintain hotel operations.
• Maximize guest satisfaction with excellent guest care.
• Ensure hotel safety and security for guests.
• Set up breakfast items with attention to detail.

Job description

Overview

The Night Porter will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

Responsibilities

• As a Night Porter, you\'ll be right in the heart of the hotel, so we want you to take pride in everything you\'ll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you\'ll be stepping into a busy role! Whilst working as part of a vibrant team, you\'ll be maximising guest satisfaction by delivering excellent guest care at all times. As well as interacting with guests at welcome and departure, you\'ll also be shaping their experience by getting involved in the Kitchen to prepare room service orders.
• (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
• Carry out regular Fire Walks each night
• Be detail-oriented: you\'ll be setting out ambient breakfast items in the morning, and it needs to look great!

Benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

Belonging and inclusion

We\'re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you\'ll be on track for a brilliant future in Hospitality!