Night Porter

Gardens Hotel Manchester; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent hospitality company in Manchester is seeking a Night Porter to ensure a warm welcome for guests overnight. Responsibilities include overseeing hotel security, managing night service delivery, and handling administrative tasks. Ideal candidates should have prior experience in hotel night roles and excellent customer service skills. Join a supportive and rewarding environment with excellent career growth opportunities.

Benefits

Real-time earnings access

Discounted hotel stays

Food and drink discounts

Wellness offers

Shopping and fun discounts

Career growth support

Monthly awards

Long-service awards

Referral bonuses

24/7 support

Bereavement leave

Pension scheme

Year-round incentives

Qualifications

• Experienced in a night or reception role, ideally in a hotel.
• Ability to remain calm under pressure.
• A warm and professional demeanor.

Responsibilities

• Oversee security of the hotel and guests overnight.
• Manage night service delivery and basic cleaning duties.
• Handle administrative tasks like processing payments.

Skills

Hospitality

Customer service

Communication

Problem-solving

Time management

Tools

Opera PMS

Job description

Hospitality Starts Here – Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn Group is a place where you can build a career, you’re proud of.

About the Role

As a Night Porter at Cairn Group, you’ll ensure our guests receive the same warm, professional welcome at night as they would during the day—creating a safe, secure, and memorable stay.

You’ll be responsible for overseeing the security of the hotel and its guests overnight, carrying out regular checks and responding to any late-night requests or issues with calm and care.

You’ll also support with night service delivery, including preparing service areas for the next day, delivering room service from the night menu, and completing basic cleaning duties as required.

Alongside this, you’ll manage administrative tasks such as processing payments, reconciling cash / card transactions, and ensuring a clear handover to the morning team.

About You

• A Hospitality Hero – You offer a warm welcome and reassuring presence overnight, helping guests feel at home.
• A Service Superstar – You anticipate guest needs and handle each task with dedication and pride.
• A Team Player – You communicate clearly with colleagues across shifts to ensure a seamless guest journey.
• Cool Under Pressure – You stay calm and focused, whether supporting with night service or responding to an incident.
• A Polished Professional – You complete reports, security checks, and guest interactions with consistency and care.
• Proactive & Organised – You work independently, managing your time and responsibilities efficiently.
• Experienced – You’ve worked in a night or reception role before, ideally within a hotel, and are familiar with Opera PMS.

About Us

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.

At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits

• Get Paid in Real-Time or build savings with Wagestream : Take control of your earnings. Track your pay live, access funds when needed, build savings and get expert financial tips—all in real-time.
• Stay, Relax and Recharge : Enjoy discounted stays across all our venues. Treat yourself or bring your friends and family along for a well‑earned break.
• Delicious Discounts : Indulge a little with discounts on food and drinks across our hotels, bars and restaurants.
• Spa Discounts : Self‑care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
• Retail, Cinema & Fun Discounts : Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
• Rise with Us : From apprenticeships to leadership programmes, we support you to grow and reach your career goals.
• Superstar Awards : Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
• Long‑Service Awards : Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank‑you for your commitment.
• Recommend a Friend : Bring great people into the team and earn a bonus when they join!
• 24 / 7 Support : We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.
• Pension Scheme : Plan for your future with your pension plan, designed to help you build long‑term security.
• Year‑Round Incentives : Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!

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