Night Porter

The QHotels Collection; Kenilworth; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prominent hotel group in Kenilworth is seeking a Night Porter. The role involves assisting with meeting room set-ups, providing reception coverage, greeting guests, and ensuring smooth operations for an excellent guest experience. Ideal candidates will have a passion for exceptional service, a courteous attitude, and the ability to work independently. This position offers a chance to be part of a diverse workplace committed to inclusion.

Qualifications

• Experience in a customer-facing role is desirable.
• Ability to handle enquiries in a friendly and professional manner.

Responsibilities

• Assist with meeting room set-ups to ensure high standards.
• Provide reception coverage during the night.
• Greet guests, handle check-ins and check-outs, and maintain smooth operations.

Skills

Ability to work with minimum supervision

Passion for delivering exceptional guest service

Courteous and pleasant attitude

Conflict resolution experience

Job description

As our Night Porter, your primary focus will be assisting with meeting room set‑ups to ensure all event spaces are prepared to a high standard. You will also provide some reception coverage during the night, including greeting guests, administering check‑ins and check‑outs, and handling enquiries in a friendly and professional manner. Throughout the night, you will help maintain smooth operations and support an excellent guest experience.

• Ability to work with minimum supervision
• Passion for delivering exceptional guest service
• Courteous and pleasant attitude
• Conflict resolution experience
• Curious to find out more?

Chesford Grange Hotel & Spa is located in Kenilworth, close to Warwick and is a 4, 205-bedroom property. Our hotel has The River Room restaurant, the Manor & terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly. The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.