Night Porter

The Dilly; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A hospitality establishment in the United Kingdom is looking for a Night Porter who will be integral to the Front Office team. The role involves ensuring guest satisfaction through excellent service, preparing and delivering the night room service menu, and maintaining safety and security within the hotel. If you take pride in your attention to detail and enjoy a busy environment, this role is for you. Enjoy special rates and be part of a vibrant team.

Benefits

Special rates on Leonardo Hotel

Qualifications

• Attention to detail required for setting up breakfast items.
• Ability to ensure safety and security of the hotel and guests.
• Experience in delivering excellent guest care.

Responsibilities

• Support the smooth running of the Front Office department.
• Prepare and deliver the night room service menu.
• Conduct regular Fire Walks each night.

Job description

The Night Porter will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As a Night Porter, you'll be right in the heart of the hotel, so we want you to take pride in everything you'll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you'll be stepping into a busy role! Whilst working as part of a vibrant team, you'll be maximising guest satisfaction by delivering excellent guest care at all times by preparing and delivering the night room service menu as per the standards.

If you're our ideal Night Porter, you will :

• (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
• Carry out regular Fire Walks each night
• Be detail-oriented : you'll be setting out ambient breakfast items in the morning, and it needs to look great!

Some of the perks you could enjoy include :

• Special rates on Leonardo Hotel...