Night Porter

Burlington Hotel; Coventry; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Discounted hotel stays

Job summary

Bespoke Hotels is seeking a Night Porter to join our busy team. You will work the night shift (approx 7pm–11am) and deliver friendly, reliable service to our guests, maintain security and cleanliness, and help prepare for the following day’s events.

The ideal candidate has at least 1 year of customer service or hotel experience, a passion for hospitality, and is willing to learn and grow within our growing group of properties.

Qualifications

• At least 1 year of experience in customer service or hotels.
• Willing to work night shift (7pm–11am) and be flexible.
• Passion for hospitality and delivering great guest service.
• Reliable and eager to learn as part of a growing team.

Responsibilities

• Complete statutory fire and security checks.
• Provide room service and serve food to Company standards.
• Complete daily handover procedures efficiently and responsibly.
• Ensure corridors and public areas are kept clear and safe during the night.

Skills

Customer Service

Hospitality

Reliability

Learn quickly

Job description

Bespoke Benefits… What’s in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.
We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.
We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.
At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.
We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.

Requirements:

As a Night Porter you will be expected to

• security of building & guests
• setting up restaurant for breakfast
• serving drinks in the bar
• Cleaning all public areas.
• Taking telephone calls
• Must be customer service focused

We are looking for someone who is able to work between the hours of 7pm and 11am approx. Your duties will include keeping the outside and public areas of the hotel clean and tidy as well as preparing for the following day’s events. This will include setting tables, tidying and general maintenance as well as any guests needs throughout the night.

The ideal person will have at least 1 years’ experience in customer service or hotels, in a similar position and will have the ability to deliver great service to our guests.

We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.

Duties will include:

1. To complete statutory fire and security checks.
2. To provide room service, preparing and serving food to Company standards.
3. Complete daily hand over procedures in an efficient and responsible manner.
4. Ensure al corridors are clear; fire extinguishers and fire doors are secure whilst conducting safety floor checks during the night.

Being Bespoke:

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,5​00 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.