Night Porter

Ham Yard Hotel - Concierge; City of Westminster; On-site; GBP 28,000; Full time

Job summary

A prestigious boutique hotel in London is seeking a Night Porter for a 3-month fixed-term contract. The role involves overseeing the concierge desk during the evening, ensuring exceptional service and attention to guest needs. Candidates should have strong customer service and communication skills, alongside a valid UK driving licence. Offering a competitive salary of £27,590.00 and various employee benefits, including flexible scheduling and professional development opportunities.

Benefits

Competitive salary

Health cash plan

Discounted meals

Referral bonus scheme

Enhanced holiday allowance

Ongoing training and development

Social events and team activities

Qualifications

• Must have a valid UK Driving Licence.
• Exceptional customer service skills necessary.
• Strong organisational and multitasking abilities required.
• Excellent verbal and written communication skills essential.

Responsibilities

• Welcome guests and assist with their needs.
• Manage incoming calls and provide assistance.
• Demonstrate attention to detail in check-ins and check-outs.
• Address guest requests and concerns promptly.

Skills

Customer service

Organisational skills

Communication skills

Multitasking

Education

Valid UK Driving Licence

Job description

Are you ready to embark on an exciting journey with one of London's most renowned boutique hotel chains? Firmdale Hotels invites you to become a vital part of our prestigious Ham Yard Hotel team as a Night Porter (3-Month Fixed-Term Contract).

At Firmdale Hotels, we are not just in the business of hospitality; we are in the business of creating unforgettable experiences. With a collection of unique boutique hotels in London and New York, we pride ourselves on our commitment to exceptional service, exquisite design, and unparalleled attention to detail. Join us in shaping the future of luxury hospitality.

As a Night Porter, you will be at the forefront of ensuring our guests receive nothing short of excellence, even during the twilight hours. Your primary responsibility will be overseeing the concierge desk in the absence of the wider team, ensuring seamless operations throughout the evening.

Responsibilities

• Welcoming guests with warmth and professionalism, assisting with luggage, and attending to their needs promptly.


• Managing incoming calls efficiently and courteously, providing accurate information and assistance as required.


• Demonstrating impeccable attention to detail in all tasks, from guest check-ins to check-outs.


• Proactively addressing guest requests and concerns with tact and discretion, ensuring their comfort and satisfaction throughout their stay.


• Collaborating closely with your team to maintain the highest standards of service and guest satisfaction.


• Operating with a high level of autonomy and confidence, while also thriving in a collaborative team environment.

What you Need

• Valid UK Driving Licence Required.


• A passion for delivering exceptional customer service, with a genuine desire to exceed guest expectations.


• Outstanding organisational skills and the ability to multitask effectively in a dynamic, fast-paced environment.


• Excellent communication skills, both verbal and written, with a keen attention to detail.


• The ability to work independently with confidence, while also thriving as a valued member of a cohesive team.

What We Offer

• Competitiveannual salary of £27,590.00 plus service charge.


• A structured 4-day-on, 4-day-off schedule, providing a healthy work-life balance.


• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)


• Discounted cinema tickets, gym membership, travel, retailers and restaurants


• Complimentary meals on shift


• Referral bonus scheme for recommending top talent


• Flexible scheduling without split shifts


• Dry cleaning service for work attire and discounted personal dry cleaning


• Enhanced holiday allowance based on length of service


• Season ticket loan for convenient commutin


• Ongoing training, professional development, and fully funded English lessons


• Regular social events, team activities, and fitness sessions


• Benefits like cycle to work scheme and annual long service awards


• One allocated paid day per year for volunteering work


• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks


• And much more!!

Why join Firmdale Hotels

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitalityand travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Proud winners of The Times Best Places to Work for both 2024 and 2025


• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade


• Manager of the Year – Helle Jensen – Cateys 2024


• Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024


• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024


• Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025


• Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025


• Dorset Square Hotel – AA Breakfast Award 2025


• Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024


• Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024


• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award


• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024


• Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world


• Whitby Hotel, Crosby Street and Warren Street - Michelin keys


• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.