Night Porter

DoubleTree by Hilton London Chelsea; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prominent hotel in London is seeking a Night Porter to provide exceptional night-hour assistance to guests. The ideal candidate will have a positive attitude, excellent customer service skills, and the ability to work evenings and weekends. This role includes responsibilities such as handling luggage, assisting guests, and ensuring safety protocols. Competitive benefits and opportunities for personal development are offered.

Benefits

Cash incentives for referrals

Long service recognition

Meals provided while on shift

Sales incentives

Opportunities for personal development

Annual holiday entitlements

Pension enrollment

Qualifications

• Ability to work evenings and weekends.
• Experience in customer service roles is preferred.

Responsibilities

• Offer night-hour assistance including luggage handling.
• Achieve positive outcomes from guest queries.
• Assist guests with luggage and other requests.
• Deliver guest mail and express check-out bills.
• Demonstrate high level of customer service.

Skills

Passionate and willingness to learn

Positive attitude

Teamwork

Good organizational skills

Resilient and able to multitask

Exceptional customer service

Job description

Job Ref: AM15008 Branch: DoubleTree by Hilton London Chelsea Location: DoubleTree by Hilton London Chelsea, London (South West) Salary/Benefits: Competitive Salary, entry level position Contract type: Permanent Hours: Full Time Shift pattern: 5 days - 2245 - 0715 Hours per week: 40 Posted date: 24/11/2025 Closing date: 24/12/2025

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to join our team – T&C’s apply
• Long service recognition: cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Annual Holidays entitlements.
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team and has the ability to work on your own
• Ambitious and hard working
• Excellent standards and able to follow the Company’s Brand Standards
• Good organisational / time management skills.
• Resilient, creativity, able multitask and can work under pressure
• Ability to work evening, and weekends
• Able to deliver exceptional customer experiences all the time
• Is the Night Porter role for you. Do you have the skill set and experience to take on this role? Then what’s stopping you?

Klarent Hospitality are recruiting for a Night Porter

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

• As Night Porter, you will offer night‑hour assistance, including luggage handling and package deliveries, to guests in order to create an exceptional experience from check‑in through check‑out.
• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Assist Guests with luggage and other requests, as necessary.
• Deliver guest mail, newspapers and express check‑out bills to rooms.
• Demonstrate a high level of customer service at all times.
• Collect room service/ breakfast cards.
• Assist Night Management with fire management walks.
• Enhance fire procedures and be able to react in case of an emergency.
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required.
• Attend appropriate training courses when required, and assist with the Night Team’s training and development efforts.
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area.
• Assist and support other departments, as necessary.

Boasting a fantastic location at the acclaimed Imperial Wharf, the refurbished DoubleTree by Hilton Hotel London – Chelsea is an ideal base located in the heart of the prestigious area of Chelsea and outside of the congestion charge zone. Take a ten‑minute walk to the eclectic cafes and chic boutiques of Kings Road and Chelsea Harbour. Watch a Premiership football match at the Chelsea and Fulham Football Clubs, or watch the Wimbledon Championship match during tennis season.