Night Porter

Hand Picked Hotels; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hospitality group in Edinburgh is hiring a Night Porter to provide exceptional guest service and maintain a secure environment at night. Candidates should have experience in a four or five-star hotel and be passionate about creating memorable experiences for guests. This full-time role offers competitive pay, benefits, and opportunities for career progression.

Benefits

Competitive hourly rate plus service charge

Company pension scheme

28 days holiday per year

Discounted staff stays

Annual loyalty awards

Training programs available

Qualifications

• Experience working in a luxury four or five-star hotel, ideally on night shifts.
• Passionate about enhancing guest experiences.
• Basic knowledge of running night audits and reporting.

Responsibilities

• Deliver exceptional guest experience throughout the night.
• Maintain a safe and secure hotel environment.
• Communicate effectively within the team.

Skills

Luxury hotel experience

Guest service focus

Computer operating systems knowledge

Emotional intelligence

Calm under pressure

Tools

Opera PMS

Job description

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.

We are currently recruiting for a Night Porter at Norton House Hotel & Spa, part of Hand Picked Hotels.

Sweeping past the original stone gatehouse and journeying along the tree‑lined drive of Norton House Hotel & Spa in Edinburgh, this prestigious Georgian country house leaves an indelible first impression. Like fine malt whisky, it has improved with age. Now a mecca for stylish dining, 21st‑century comforts and cutting‑edge technology blend with historic features to create a sense of the old and new working in unison. This 1840 country house hotel is an idyllic Scottish wedding venue and one of the best meeting venues in Edinburgh, thanks to its location, just 5 minutes from Edinburgh Airport and 20 minutes from the city centre.

Roles & Responsibilities

• The role of our Night Porters is to deliver an exceptional guest experience throughout the night, by putting the guest at the heart of everything you do from working on the reception, bar, cleaning, setting up conference rooms to delivering room service food orders.
• Maintaining a safe, healthy, secure workplace and hotel environment at night, following all work protocols and engaging with guests to ensure their experience is memorable.
• Build and maintain relationships within the team and ensure communication is clear between the shifts.
• Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

About You

• To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel, ideally currently working on night shifts.
• Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
• Good working knowledge of computer operating systems as you will be responsible for running the night audit and reporting. Knowledge of Opera PMS is desirable.
• Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
• Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario.
• Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.

Our Benefits Include

• A competitive hourly rate of pay, plus a share of service charge.
• This is a Full‑Time role working 5 nights out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.
• Company pension scheme with a generous employer contribution.
• Life assurance scheme.
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
• Discounted staff stays with Hand Picked Hotels & on all food & drink.
• Annual loyalty awards (like afternoon teas and overnight stays)
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well‑being platform.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.