Night Porter

Genting Casinos; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading leisure destination in Birmingham is seeking a friendly and reliable team member to join their customer service team. Responsibilities include checking guests in and out, handling guest relations, and ensuring a welcoming atmosphere. The ideal candidate has excellent interpersonal skills and a positive attitude. Flexible shifts are required, including weekends and nights. This role offers competitive benefits including discounts across various facilities and a supportive work environment.

Benefits

Online discount portal

Flexible benefits like dental insurance

Life cover

Discounted gym membership

Discounts across the Genting UK brand

Free on-site parking

Qualifications

• Enthusiastic about working for Genting and its values.
• Demonstrates a positive, can-do attitude.
• Reliable, hard-working, with good appearance standards.

Responsibilities

• Anticipate and follow up on guest needs.
• Build rapport with guests to ensure their return.
• Check guests in and out, ensuring invoice accuracy.
• Communicate effectively with all hotel departments.
• Handle and communicate guest complaints.
• Promote hotel facilities and information to guests.
• Assist guests with bookings and directions.
• Complete tasks and ensure thorough handovers.

Skills

Customer service skills

Calm under pressure

Teamwork

Friendly demeanor

Flexibility

Job description

Resorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, The World Bar, The Sports Bar and a thriving meeting and events business. Located opposite the Resorts World Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast‑paced working environment.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.

Key Competencies and duties include :

• Ensure that guest needs are anticipated and requests followed up.
• Building a rapport with guests, ensuring that they want to return to the Genting Hotel.
• Checking guests in and out and ensuring the charges are correct on the invoice.
• Ensure good communication with all departments throughout the hotel.
• Handle, follow up and communicate any comments or complaints and pass relevant information onto management.
• Be familiar with and promote hotel facilities and attractions within the estate.
• Assist guests with any requests e.g. information, making bookings and directions.
• Ensure that all tasks are completed on each shift and that a full and thorough handover takes place at the end of the shift.
• Dealing with issues that arise with Hotel guests during the Night shift.
• Completing necessary refunds / adjustments paperwork when required.
• Taking orders and delivering guests room service to the required brand standards.
• Regular security checks and floor walks.

What is a Genting Employee?

At Genting it’s important that we find and keep the best people that can do the job. However, although finding the right skills and experience for the job is vital, it is just as important that our new team members are able to behave in the way that we expect of all our employees and that they live and breathe our values.

Genting focuses on recruiting high calibre and outgoing candidates from the widest fields possible who are as excited about our brands as we are and want to work and grow with a leading global player in the leisure, casino and hospitality sector.

So what are we looking for I hear you ask? If you feel you tick the below boxes then we would like to hear from you!

• Are enthused about working for Genting, and strongly believe in our values
• Demonstrate a positive, can‑do attitude
• Have outstanding customer service skills
• Are friendly, helpful and supportive towards all team members
• Take pride in their appearance
• Reliable and hard working
• Are flexible to fit in with our 24 hour business
• Bring some personality and fun to the workplace!

Skills and experience required :

• A friendly and welcoming approach
• High standards of dress and presentation
• Ability to remain calm during difficult situations
• Excellent interpersonal skills, including a pleasant telephone manner.
• MUST be flexible to work weekends, bank holidays and Night Shifts.

Benefits

• Online Discount portal
• A range of “flexible benefits”
• you can pick and choose from such as : extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
• Life Cover
• Numerous discounts across Resorts World Birmingham and the NEC Campus
• Discounts across the wider Genting UK brand
• Discounted on‑site gym membership
• Discounted bus and rail passes with National Express
• Pension
• Uniform provided
• Employee Assistance Programme
• Free on‑site parking
• Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex.

subject to eligibility