Night Owl - Customer Service Advisor 20:00 - 08:00 - Student Accommodation

Student Roost; Skelmersdale; On-site; GBP 17,000; Part time

Job summary

A student accommodation provider in Brighton is looking for a Night Owl to support residents during overnight shifts. You will be the first point of contact, managing queries and ensuring a safe environment. Ideal candidates are friendly, organised, and passionate about customer service. Opportunities for personal growth and a supportive team atmosphere await you in this rewarding role.

Benefits

Opportunities for career growth

Inclusive workplace culture

Supportive team environment

Qualifications

• Must be friendly and approachable, with great relationship-building skills.
• Ability to handle customer inquiries and resolve issues.
• Must be organised, detail-oriented, and able to communicate effectively.

Responsibilities

• Provide safety and wellbeing support for residents.
• Manage customer experience and support for residents.
• Engage in sales and manage building operations.

Skills

Customer service

Communication

Teamwork

Tech savviness

Organisational skills

Problem-solving

Tools

MS Office

Job description

Overview

Night Owl – Location: Hillfort House, Brighton | Salary: £16,348.80 per annum | Hours: Average of 24 hours per week, working 2 shifts per week between 8pm to 8am.

About Student Roost

Student living is about so much more than just a room, it’s about feeling at home. You will be the first point of contact for residents between the hours of 8pm and 8am. From running onsite events and facilitating late night room viewings to collecting rent and liaising with overseas agents, being busy is what you do best. You’re an important part of our residents’ stay, supporting students who might need to report a maintenance issue, collect a parcel, ask for directions or simply need to chat. Every interaction matters, which is exactly why you matter.

Responsibilities

• Safety & Wellbeing
• Customer Experience & Resident Support
• Sales & Building Management
• Events & Community Engagement
• Operational & Administration
• Debt Management
• Inclusive & Supporting Culture
• Opportunities for Career Growth
• Team Experience
• More Than Just a Job
• Benefits That Support You – see here for more detail

What We’re Looking For

We’re not just looking for experience, we’re looking for the right attitude!

Skills & Qualities

• A People Person – friendly, approachable, and great at building relationships.
• Confident providing exceptional resident experience, handling enquiries, and resolving issues.
• A team player who thrives in a supportive and collaborative environment.
• Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.
• Organised and detail-oriented, with strong communication skills.
• Comfortable with sales, taking payments, following processes, and keeping accurate records.
• Resilient, with the ability to stay calm whilst dealing with complex welfare or anti-social behaviour issues
• No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.
• Solutions oriented, with the ability to think on your feet.

If you’re passionate about delivering great customer service and want to be part of a team that truly cares, we’d love to hear from you! Please note, successful applicants will be subject to a DBS check.

As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board.

Apply now and take the first step towards a rewarding career with Student Roost.