Night Operations Leader - 24/7 Hotel Front Desk

Moxy - Reception; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A vibrant hotel in London is seeking a confident Night Manager to oversee overnight operations. The role requires management of guest services, security checks, and ensuring a welcoming atmosphere. Ideal candidates will have supervisory experience in hotel front office operations, strong leadership skills, and experience with PMS systems like Opera. Join a dynamic team that prides itself on delivering exceptional service even during the night hours.

Qualifications

• Previous experience in hotel front office or guest services essential.
• Strong decision-making and leadership skills, especially under pressure.
• Reliability and flexibility to lead the hotel independently overnight.

Responsibilities

• Lead and support the night team to deliver warm, professional service.
• Manage overnight operations including guest requests.
• Ensure safety and security of the hotel overnight.

Skills

Guest service mindset

Leadership skills

Decision-making under pressure

Effective communication

Tools

PMS systems (Opera preferred)

Job description

A vibrant hotel in London is seeking a confident Night Manager to oversee overnight operations. The role requires management of guest services, security checks, and ensuring a welcoming atmosphere. Ideal candidates will have supervisory experience in hotel front office operations, strong leadership skills, and experience with PMS systems like Opera. Join a dynamic team that prides itself on delivering exceptional service even during the night hours.