Night Operations Lead: Guest Experience & Safety

The Landmark London; City of Westminster; On-site; GBP 35,000; Full time

Job summary

A premier hotel in London is seeking a proactive Night Manager to oversee the overnight operations. This role involves managing guest services, ensuring safety and satisfaction, and coordinating with various departments. Ideal candidates will have experience in hotel management, strong leadership qualities, and excellent communication skills. The position offers a competitive salary and comprehensive benefits including discounts and healthcare plans.

Benefits

Pension with company contributions

50% discount in restaurants and Spa treatments

Complimentary stay after probation

Healthcare cash plan

Employee Assistance Programme

Qualifications

• Experience in Front Office or Duty Management roles in a hotel environment.
• Strong understanding of health & safety and emergency protocols.
• Flexibility to work nights, weekends, and public holidays.

Responsibilities

• Oversee night operations ensuring smooth transitions between shifts.
• Handle late check-ins, VIP arrivals, and guest issues.
• Manage night audit and financial reporting.

Skills

Guest service instincts

Problem-solving skills

Leadership

Communication skills

Organisational skills

Multitasking

Tools

Opera Cloud

Job description

A premier hotel in London is seeking a proactive Night Manager to oversee the overnight operations. This role involves managing guest services, ensuring safety and satisfaction, and coordinating with various departments. Ideal candidates will have experience in hotel management, strong leadership qualities, and excellent communication skills. The position offers a competitive salary and comprehensive benefits including discounts and healthcare plans.