Night Network Service Technician

Thames Water Utilities Limited; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading water utility company in the UK seeks a Night Network Service Technician. In this role, you will address customer queries and network challenges. The ideal candidate has a background in customer service and utilities and holds a full UK driving license. A starting salary of £29,000 per annum is offered, along with a comprehensive benefits package including a van and PPE.

Benefits

Company van

PPE provided

Fuel card

24 days annual leave

Pension scheme

Health and well-being benefits

Qualifications

• Previous experience in a similar role or utilities-based environment.
• Strong customer service experience.
• Full UK Driving License required.
• Basic knowledge of plumbing or water mains is advantageous.

Responsibilities

• Resolve customer network challenges to ensure minimal disruption.
• Work with contractors for planned and unplanned tasks.
• Control burst mains, ensuring isolation for repairs.
• Perform valve operations and water sampling.

Skills

Customer service

Problem-solving

Time management

Driving skills

Job description

Job title Night Network Service Technician Ref 43138 Division Asset Operations & Capital Delivery Location Stroud Green - Croydon - CR0 8YY Contract type Permanent Full/Part-time Full-time Hours 38 Hours per week Salary Offering a starting salary from £29,000 per annum depending on skills and experience. Job grade A Closing date 26/11/2025

We have an exciting opportunity for you to join our North London team at Thames Water as a Night Network Service Technician.

This is an exciting and varied customer-facing role where, day to day you will be resolving customer network challenges to ensure minimal disruption to customer supply. You will be meeting and helping different people every day, working on a variety of projects ensuring that the best service is given to our customers.

What you will be doing as a Night Network Service Technician

• Taking personal ownership of customer queries and responding to and resolving issues at their homes or places of work.
• Collaborating with contractors to do planned and unplanned work and investigating clean water networks to resolve poor performance, including high or low pressure, leakage, metering queries and loss of supply out in the field.
• You will also help control burst main,s ensuring isolation to facilitate planned work, emergency repairs and maintenance.
• Looking after valve operations and water sampling and valve checks and planning.
• As the role involves driving daily, the ideal candidate will hold a full UK driving licence and be happy to drive between jobs.

Working Pattern: Night Shifts (Monday-Sunday) 20:00-06:30, however, you
will be required to work day shifts (Monday–Thursday) for the training period of 6 months.

What you should bring to the role?

To thrive in this role, the essential criteria you’ll need is:

• Previous experience in a similar role or utilities-based environment.
• Our customers are at the heart of everything we do so previous customer service experience within a constantly changing environment is essential.
• Have a can-do and positive attitude.
• Be initiative-taking.
• Be assured of completing tasks to the best of your ability.
• Have excellent time management.
• Have a solution-focused attitude.
• Full UK Driving License Required.

Additional skills and experiences would be great to have/bring:

• Having a basic knowledge of domestic plumbing or water mains and leakage would be advantageous but not essential as full training is provided.

What’s in it for you?

• Offering a starting salary from £29,000 per annum, depending on skills and experience.
• This role also comes with a van + PPE + a fuel card.
• Annual Leave: 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.