Night Network Service Technician

Thames Water; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK water company is seeking a Night Network Service Technician to join their North London team. This role is vital for resolving customer network challenges and ensures minimal disruption to services. Ideal candidates will have strong customer service skills, a positive attitude, and a full UK driving licence. The position involves night shifts and varied responsibilities, supporting a diverse customer base in maintaining water supply services.

Benefits

Starting salary from £29,000 per annum

Van + PPE + a fuel card

24 days holiday per year, increasing to 28

Performance-related pay plan

Generous pension scheme

Access to health and wellness benefits

Qualifications

• Previous experience in a similar role or utilities-based environment.
• Excellent customer service skills.
• Full UK driving licence required.

Responsibilities

• Resolve customer network challenges to ensure minimal disruption.
• Collaborate with contractors for planned and unplanned work.
• Assist in controlling burst mains and valve operations.

Skills

Excellent customer service skills

Solution-focused attitude

Time management

Can-do and positive attitude

Initiative-taking

Job description

Night Network Service Technician – Thames Water

We have an exciting opportunity for you to join our North London team at Thames Water as a Night Network Service Technician. This is an exciting and varied customer‑facing role where day to day you will be resolving customer network challenges to ensure minimal disruption to customer supply. You will be meeting and helping different people every day, working on a variety of projects ensuring that the best service is given to our customers.

What you will be doing

• Taking personal ownership of customer queries and responding to and resolving issues at their homes or places of work.
• Collaborating with contractors to do planned and unplanned work and investigating clean water networks to resolve poor performance, including high or low pressure, leakage, metering queries and loss of supply out in the field.
• Helping control burst mains, ensuring isolation to facilitate planned work, emergency repairs and maintenance.
• Looking after valve operations and water sampling, valve checks and planning.
• As the role involves driving daily, the ideal candidate will hold a full UK driving licence and be happy to drive between jobs.

Base Location and Working Pattern

Base Location: Stroud Green – Croydon – CR0 8YY

Working Pattern: Night shifts (Monday–Sunday) 20:00‑06:30, however, you will be required to work day shifts (Monday–Thursday) for the training period of 6 months.

Essential Criteria

• Previous experience in a similar role or utilities‑based environment.
• Previous customer service experience within a constantly changing environment.
• Excellent customer service skills.
• Can‑do and positive attitude.
• Initiative‑taking.
• Assured of completing tasks to the best of your ability.
• Excellent time management.
• Solution‑focused attitude.
• Full UK driving licence required.

Additional Skills and Experiences

• Basic knowledge of domestic plumbing or water mains and leakage would be advantageous but not essential as full training is provided.

What’s in it for you

• Starting salary from £29,000 per annum, depending on skills and experience.
• Van + PPE + a fuel card.
• Annual leave: 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays).
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous pension scheme through AON.
• Access to a wide range of benefits to help you take care of you and your family’s health, wellbeing and finances – from annual health MOTs and access to physiotherapy and counselling, to cycle‑to‑work schemes, shopping vouchers and life assurance.

Finder more about our benefits and perks

Find out more about our benefits and perks

Who are we

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive.

Learn more about our purpose and values

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats or anything else, just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer

Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.