Night Manager - London

The Landmark London; City of Westminster; On-site; GBP 35,000; Full time

Job summary

A premier hotel in London is seeking a proactive Night Manager to oversee the overnight operations. This role involves managing guest services, ensuring safety and satisfaction, and coordinating with various departments. Ideal candidates will have experience in hotel management, strong leadership qualities, and excellent communication skills. The position offers a competitive salary and comprehensive benefits including discounts and healthcare plans.

Benefits

Pension with company contributions

50% discount in restaurants and Spa treatments

Complimentary stay after probation

Healthcare cash plan

Employee Assistance Programme

Qualifications

• Experience in Front Office or Duty Management roles in a hotel environment.
• Strong understanding of health & safety and emergency protocols.
• Flexibility to work nights, weekends, and public holidays.

Responsibilities

• Oversee night operations ensuring smooth transitions between shifts.
• Handle late check-ins, VIP arrivals, and guest issues.
• Manage night audit and financial reporting.

Skills

Guest service instincts

Problem-solving skills

Leadership

Communication skills

Organisational skills

Multitasking

Tools

Opera Cloud

Job description

At Hotel Indigo K West Shepherd's Bush, we don't stop when the sun goes down, and neither does our commitment to exceptional guest experiences. We're looking for a proactive and professional Night Manager to lead the overnight operation of our hotel, ensuring seamless service, safety, and satisfaction for our guests and team alike. If you thrive in calm control while the world sleeps, this is your time to shine.,

Responsibilities

• Lead the night: Oversee the safe and efficient overnight operation of the hotel, ensuring smooth transitions between day and night shifts and maintaining standards across all areas.
• Support the guests: Handle late check-ins, early check-outs, VIP arrivals, luggage support, special requests, and any unexpected issues, always with warmth and professionalism.
• Manage the audit: Oversee the night audit process and daily financial reports, ensuring accuracy in billing, cash handling, and compliance.
• Be the overnight anchor: Act as the senior contact for any emergencies, team needs, or guest escalations, coordinating with security and other departments as needed.
• Ensure standards: Perform room checks, public area inspections, and health and safety walk rounds to maintain guest satisfaction and operational excellence.
• Handle feedback: Monitor and respond to guest feedback and reviews, turning overnight impressions into lasting loyalty.
• Own the details: Maintain accurate guest profiles, logbooks, handovers, and internal reports to support a seamless guest journey across all shifts.

You will be required to work a 4 on 4 off shift pattern on 12 hour shifts.

Qualifications

• Experience in Front Office or Duty Management roles in a hotel environment
• A natural sense of responsibility, safety, and leadership
• Strong guest service instincts and problem‑solving skills
• Working knowledge of Opera Cloud (or similar hotel management systems)
• Familiarity with night audit procedures and financial reporting
• Excellent communication, organisation, and multitasking skills
• Understanding of health & safety, fire procedures, and emergency protocols
• Flexibility to work nights, weekends, and public holidays as part of a rotating roster
• Pre‑opening experience would be a plus!

Hotel Indigo

Hotel Indigo is inspired by the spirit of the neighbourhood and for us that means bold creativity, effortless hospitality, and a rhythm that doesn't skip a beat. Our team makes that magic happen 24/7. As Night Manager, you'll be the go-to leader overnight, providing a safe and welcoming presence while keeping everything running smoothly behind the scenes.

Benefits

Annual salary: 35,000

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• IHG Employee rate across 6000 hotels globally
• Extensive discounts on our benefits platform
• Healthcare cash plan
• Interest‑free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support, and wellbeing
• World‑class development programmes and growth opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success