Night Manager: Lead Overnight Hospitality & Guest Service

Cairn Group; Tees Valley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK hospitality company in Tees Valley is seeking a Night Manager to oversee front-of-house operations during the night shift. In this role, you will ensure a smooth and secure experience for guests, manage check-ins, handle inquiries, and perform cash handling duties. Ideal candidates will possess prior hotel experience, strong leadership skills, and the ability to manage emergencies effectively. Competitive benefits and opportunities for career growth are offered.

Benefits

Real-time pay tracking

Discounted stays at venues

Food and drink discounts

Spa discounts

Retail and entertainment discounts

Career development support

Monthly awards for team members

Long-service awards

Refer a friend bonus

24/7 Employee Assistance Programme

Bereavement Leave

Pension Scheme

Year-round incentives

Qualifications

• Leader during quiet hours, maintaining calm and control.
• Confident in taking ownership of guest service overnight.
• Ability to support team and facilitate communication.
• Handling unexpected situations calmly.
• Professional in appearance and demeanor.
• Organized in task management and report completion.
• Prior hotel experience preferred.

Responsibilities

• Oversee front-of-house operations during the night shift.
• Handle guest check-ins and reservation changes.
• Ensure all guest queries are resolved professionally.
• Perform regular security checks and basic cleaning duties.
• Manage cash handling and card transactions.
• Prepare for morning team handover.

Skills

Leadership during quiet hours

Guest service ownership

Team communication

Crisis management

Professional presentation

Task management

Experience in hotel operations

Tools

Opera

Job description

A leading UK hospitality company in Tees Valley is seeking a Night Manager to oversee front-of-house operations during the night shift. In this role, you will ensure a smooth and secure experience for guests, manage check-ins, handle inquiries, and perform cash handling duties. Ideal candidates will possess prior hotel experience, strong leadership skills, and the ability to manage emergencies effectively. Competitive benefits and opportunities for career growth are offered.