Night Manager - Front Office - Jumeirah Carlton Tower

Jumeirah; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury hotel in London is seeking a dedicated night shift professional who will manage emergency protocols, ensure guest security, and assist with daily financial reconciliations. This role is vital for maintaining high service standards and effective communication with guests and staff. Join a prestigious team in one of London's most iconic locations, where your contributions will be recognized and valued.

Benefits

Supportive work environment

Learning & Development programmes

Colleague discounts on food and hotel stays worldwide

Health care and insurance benefits

Competitive salary with service charge

Extra holiday for significant Birthdays

Private medical and life insurance

Ongoing training and development

Responsibilities

• Handle emergency procedures effectively during a shift.
• Mediate with Night Auditor for daily revenue balancing.
• Ensure security and privacy of guests during the night.
• Record incidents and ensure timely completion of reports.
• Check registration cards and manage guest traces.

Job description

Responsibilities

• Be fully aware of and able to handle emergency procedures as defined in the Emergency Evacuation Operations Plan.
• Mediate with the Night Auditor to balance the day's revenues, ensure accurate entry of rate codes, discounts, and other financial details in Opera, and print necessary back-up reports before the system closes for the day.
• Handle visitors professionally during the night shift in coordination with security, ensuring the privacy and security of all guests.
• Record major incidents and important information in the Duty Manager's logbook and ensure the timely and correct completion of the CID report.
• Check updated registration cards for completeness and sufficient payment guarantees and ensure proper handling of guest traces and visitor IDs.

Ideal Candidate

The ideal candidate for this position will have the following experience and qualifications.

Company Overview

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Carlton Tower: Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London's largest naturally lit swimming pool.

Be the star of your own show. Careers are made at Jumeirah, with opportunities for you to grow within the luxury hospitality industry. At Jumeirah, you will work with world class hoteliers, experience unparalleled career opportunities, enjoy a high‑performing team environment and have the chance to gain deep expertise. Situated in the heart of Knightsbridge, one of London's most exclusive neighborhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury.

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise. Its award winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world‑class portfolio of 28 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world‑class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Competitive salary + excellent service charge
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Jumeirah perks website access - discount
• Dry cleaning of uniform or Business attire
• Meals on duty, Besides generous F&B benefits and reduced hotel rates across our hotels globally, our roles have excellent employee benefits making them attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. These include…
• Competitive salary + excellent incentive scheme
• Private medical insurance
• Life insurance
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Jumeirah perks website access - discount
• F&B and Spa treatment discount
• One and a half times pay for work during bank holidays
• Dry cleaning of uniform or Business attire
• Meals on duty
• Employee assistance programs
• Wellness benefits - Chiropodist, Flu jabs, and more!
• Taxi service after hours
• Social events & recognitions programs
• Ongoing training & development
• Wedding/Baby gift
• Company sick pay
• Travel card season ticket loan
• Cycle scheme
• Internal transfer scheme
• Eye test and discount for VDU users
• Dental cash back plan
• External transfer scheme