Night Manager - Farnborough

Village Hotels; Farnborough; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel chain in the United Kingdom seeks a Night Manager to ensure exceptional service during night hours. You will lead a team, solve problems, and coordinate with different departments. The ideal candidate should have strong customer service skills and an approachable personality. Benefits include complimentary health memberships and flexible working hours.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Friends and Family discounted stays

50% discount on Food and Drink

30% discount at Starbucks stores

Excellent training and development

Mental health support and days off

Flexible working hours

Anniversary rewards

Company Pension scheme

Life Insurance

Qualifications

• Exceptional customer service is essential for success in this role.
• Problem-solving skills are necessary to handle challenges during the night.
• Building rapport with other departments will be crucial.

Responsibilities

• Lead and support the night team for exceptional service.
• Proactively solve problems and support multiple hotel departments.

Skills

Great Customer Service Skills

Intuitive problem solver

Ability to build relationships with other departments

Approachable personality

Job description

Overview

Our hotels never sleep and our first-class customer service never stops. With a busy hotel, a lively Pub and Grill and a buzzing health club we are on the go 24/7. As Night Manager you will play a crucial role in ensuring that your team delivers exceptional service throughout the night. You will need to think on your feet, proactively solving problems and be versatile, supporting all hotel departments and managing the night team to keep everyone safe through the night.

Responsibilities

• Lead and support the night team to deliver exceptional service during the night and help keep everyone safe across the hotel.
• Proactively solve problems and be versatile in supporting multiple hotel departments as needed.

Qualifications

• Great Customer Service Skills
• Intuitive problem solver
• Ability to build relationships with other departments
• An approachable personality

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth 1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from 35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from 49 including breakfast
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
• 30% discount on and off shift in our Village Hotel Starbucks stores
• Excellent training and development including our Rising Stars and Talent Academy programmes
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream
• Access to our Employee Assistance Programme, offering support and counselling
• Flexible working hours
• A fun, supportive and inclusive work environment with regular team events
• Excellent Reward and Recognition Incentive schemes
• Anniversary rewards for key milestones of service
• Electric car salary sacrifice scheme
• Have your birthday off guaranteed
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay
• Company Pension scheme
• Life Insurance