Night Manager - Bristol

LGH - Holiday Inn; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel chain in Bristol is seeking an experienced Night Manager to oversee overnight operations and ensure guest safety. The ideal candidate will have strong leadership skills and a proven track record in hospitality. This role includes managing night staff, addressing guest needs, and ensuring smooth hotel operations during the night shift. Competitive benefits and employee discounts are offered.

Benefits

Employee discounts on hotel rates

Access to IHG employee benefit programme

Free meals on duty

Free parking

Counseling sessions

Qualifications

• Previous experience working in a hotel or similar environment, preferably in a night management role.
• Excellent customer service skills and a friendly, professional demeanor.
• A good understanding of safety and security procedures.
• Flexibility to work evenings and weekends if required.

Responsibilities

• Lead the Night Team and manage night staff.
• Oversee hotel operations during the overnight shift.
• Address guest requests and issues promptly.
• Manage emergency situations and ensure safety.
• Complete nightly audits and prepare reports.

Skills

Customer service skills

Leadership skills

Communication skills

Management skills

Calm under pressure

Job description

Are you a highly skilled and experienced professional ready to oversee our hotel’s overnight operations? We’re looking for a dynamic Night Manager to ensure our guests have a safe and comfortable stay.

What You’ll Do:

• Lead the Night Team: Manage the night staff, ensuring they perform their duties to the highest standard.
• Smooth Operations: Oversee all hotel operations during the overnight shift, including front desk, security, housekeeping, and maintenance.
• Guest Excellence: Address guest requests and issues promptly, delivering exceptional customer service.
• Handle Emergencies: Manage any emergency situations, contacting the appropriate authorities when necessary.
• Nightly Audit: Complete the nightly audit and prepare reports for senior management.
• Safety First: Ensure all safety and security procedures are followed during the overnight shift.
• Budget Management: Manage the overnight budget, recording and accounting for all expenses.
• Coordinate Efforts: Work with other departments to address any issues or concerns promptly.
• Train and Guide: Provide training and guidance to night staff, ensuring high performance.
• Keep Records: Maintain accurate records of all overnight activities and incidents.

Why Join Us?

Be part of a team dedicated to maintaining excellence and ensuring our guests have a seamless experience. If you’re ready to lead with expertise and make a difference, we want to hear from you!

Qualifications:

• Previous experience working in a hotel or similar environment, preferably in a night management role.
• Excellent customer service skills and a friendly, professional demeanor.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high-pressure situations.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.

We’d Love to Hear From You

If you are a highly skilled and experienced night manager with a track record of success in a hotel environment, we would love to hear from you.

About the Hotel

The Holiday Inn Bristol‑Filton is ideally located just off Junction 1 of the M32, close to the University of the West of England Bristol (UWE) and MOD Abbeywood. The hotel offers a variety of dining options, with a bar and lounge providing excellent all-day dining choices. Our Health and Fitness Club features a fully equipped gym, heated swimming pool, and sauna.

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognized brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

Benefits:

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio (T&Cs apply).
• Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care.
• Free legal & money advice.
• Counseling sessions.
• Hospital & death benefit plans.
• Cycle to work scheme.
• Wellbeing tips and support fitness videos.
• Recipe ideas.
• Advice on keeping active and healthy living.
• Wellbeing podcasts and tv.
• Breathing exercises.
• 24/7 advice and support line.
• Team reward & recognition.
• Free meals on duty.
• Free parking.