Night Manager

Hotel Co 51; Uxbridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel in Uxbridge is seeking a Night Manager to ensure high-quality customer service during night shifts. This role requires leading the Front Office Night team and ensuring guest satisfaction. The ideal candidate will have minimal 1 year in a supervisory position, excellent communication skills, and experience with technology, particularly Opera. Candidates should also possess a positive attitude and a strong service mindset to create memorable guest experiences.

Qualifications

• Minimum 1 year of experience in a supervising position.
• Fluent in English and preferably a second language.
• Experience as a Night Receptionist/Supervisor.

Responsibilities

• Ensure high quality customer service at the Front Office during night shifts.
• Guide and lead the Front Office Night Receptionists/Auditors.
• Respond to guest requests, including concierge services.
• Complete all supervisor shift checklists.

Skills

Leadership

Communication

Customer service

Attention to detail

Flexibility

Tools

Opera

Job description

Are we looking for YOU?!

As a Night Manager you are responsible for ensuring that consistent high quality customer service is delivered at the Front Office during the night shifts. You will provide guidance and leadership for the Front Office Night Receptionists / Auditors. You will motivate and support our team and ensure our guests’ satisfaction and you will provide a personal and friendly service to our guests. The front desk is open 24/7 and you will be working during night shifts.

We are looking for a person who wants to be apart of developing our hotel. As a Night Manager you are responsible for the entire Front Office Night team and you report to the Front Office Manager.

You will be a member of a great team where everyone is just as important as the other!

You Are

• You are a natural leader and host
• You are flexible and positive
• You have a experience from working in a front desk before
• You have excellent communication and guest service skills
• You have an eye for details and only the best is good enough
• You have an inspiring energy and always with a smile on your face
• You have minimum 1 year of supervising position
• You speak and write fluently English and preferably a second language
• You are good with technology and you´ve been working with Opera before
• You will be responsible for the arrival and departure of our guests and the completion of all supervisor shift checklists.
• You will be responding to every guest’s requests including concierge requests.
• You have a experience from working as a Night Receptionist / Supervisor before
• You will be helping with Food & Beverage outlets
• You need to provide a personal and friendly service to our guests.
• You are service minded and your focus is on the guest experience.
• You are a team player