Night Manager

Heathrow Airport Terminal 5; Slough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading international hotel located in Slough, UK is seeking a Night Manager to oversee the Front Office operations and ensure that guests receive exceptional service. The ideal candidate will have previous supervisory experience in the hotel industry, strong leadership qualities, and excellent communication skills. You will be responsible for managing the team during the night shift, completing night audit duties and maximizing room occupancy. The position is full-time and offers a dynamic work environment.

Qualifications

• Experience in hotel management or front office supervision.
• Strong communication and leadership skills required.
• Ability to manage multiple priorities under pressure.

Responsibilities

• Oversee Front Office operation.
• Ensure high standards and exceptional guest experiences.
• Complete Night Audit duties.

Skills

Previous supervisory experience in Front Office

High level of IT proficiency

Excellent leadership interpersonal and communication skills

Commitment to delivering high customer service

Ability to work under pressure

Excellent grooming standards

Ability to work on your own and as part of a team

Previous experience with Front Office Management Systems

Previous experience with cash handling

Tools

Front Office Management Systems

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS!

No two days or two hotels are the same but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness positivity and drive to achieve our common goal. To share the light and warmth of hospitality. With amazing training resources and s upport from both managers and colleagues there is always an opportunity to develop and grow.

A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing

• Oversee the entire Front Office operation to maintain high standards
• Serve as a point of contact for regular and VIP Guests
• Complete Night Audit duties
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Represent the Hotel Manager and other senior managers in their absence taking full responsibility of the hotel
• Manage record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products, services pricing and policies as well as knowledge of the local area
• Act in accordance with all security and emergency procedures and manage the instigation of these as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses when required and assist with the Night Teams training and development efforts
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct annual and mid-year Appraisals with Team Members
• Conduct Health and Safety Checks and Night Walks and maintain a good status awareness of all hotel areas
• Assist other departments as necessary

What are we looking for

Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow :

• Previous supervisory experience in Front Office within the hotel / leisure / retail
• High level of IT proficiency
• Excellent leadership interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team
• Previous experience in the hotel industry
• Previous experience with Front Office Management Systems
• Previous experience with cash handling

EVERY JOB MAKES THE STAY.

At Hilton It Matters Where You Stay but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.

Required Experience : Manager

Key Skills

• Restaurant Experience
• Kitchen Experience
• Inventory Control
• Hospitality Experience
• Dayforce
• Lean Six Sigma
• Management Experience
• Facilities Management
• Warehouse Experience
• Supervising Experience
• Restaurant Management
• Commercial Cleaning

Employment Type : Full-Time

Experience : years

Vacancy : 1