Night Manager

LGH Hotels Management Limited; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Free meals on duty

Free parking

Employee discounts (IHG & LGH network)

Wellbeing support programmes

Cycle to work

Job summary

Holiday Inn London Heathrow M4J4 is preparing for a relaunch and seeks an experienced Night Manager to oversee overnight guest experiences and hotel operations. You will lead the night team, make decisions under pressure, and ensure the property runs smoothly while supporting a culture of safety and belonging.

Ideal candidates bring supervisory hospitality experience, strong front office knowledge, and the ability to manage night audits, with a focus on service excellence and problem solving

Qualifications

• Experience in hotel supervisory or management roles (Night Manager, Night Supervisor, Front Office Manager, Duty Manager, or Assistant Front Office Manager).
• Strong understanding of hotel operations, front office procedures, guest services, and night audit processes.

Responsibilities

• Lead, motivate, and support the night team to deliver exceptional guest experiences.
• Oversee all overnight hotel operations, ensuring smooth and efficient running.
• Respond to guest queries with empathy, professionalism, and confidence.
• Act as key decision-maker during overnight incidents and emergencies.
• Complete nightly audits and reports for leadership.
• Maintain safety, security, compliance, and cash handling.
• Coordinate with maintenance, housekeeping, and operations to resolve issues.
• Deliver effective handovers to maintain cross-department communication.
• Coach and develop team members to grow in confidence and capability.
• Maintain detailed records of overnight activity.

Skills

Leadership

Guest service

Team development

Decision making

Communication

Hotel PMS systems

Tools

Hotel PMS systems

Job description

Be Part of a New Beginning at Holiday Inn London Heathrow M4J4

This September 2026, Holiday Inn London Heathrow M4J4 reopens its doors—and we're building something special from the ground up.

This isn't just an opportunity to join a hotel; it's a chance to be part of a relaunch, shape a new culture, and create memorable experiences from day one. As we prepare to welcome guests back, we're looking for passionate hospitality professionals who thrive on energy, teamwork, and the excitement of a fresh start.

Be the Calm in the Quiet Hours

This September, Holiday Inn London Heathrow M4J4 begins an exciting new chapter as we reopen our doors following a major transformation. As the city sleeps and travellers arrive from around the world, we're looking for a Night Manager who can confidently take the lead and ensure every guest feels safe, valued, and cared for.

The night shift is about far more than overseeing operations. It's about creating reassurance, solving problems with confidence, supporting your team, and being the trusted face of the hotel when guests need you most. You'll lead from the front, make sound decisions under pressure, and ensure the hotel runs seamlessly while preparing the stage for the day ahead.

If you thrive on responsibility, enjoy working autonomously, and take pride in creating a sense of safety and belonging for both guests and colleagues, this could be the perfect opportunity for you.

What You'll Be Doing

As Night Manager, you'll be the most senior leader on property overnight, taking ownership of the entire guest experience and hotel operation.
You'll:

• Lead, motivate, and support the night team to deliver exceptional guest experiences.


• Oversee all overnight hotel operations, ensuring everything runs smoothly and efficiently.


• Respond to guest queries and challenges with empathy, professionalism, and confidence.


• Act as the key decision-maker during overnight incidents and emergencies.


• Complete nightly audits and reports, ensuring accuracy for the leadership team.


• Maintain the highest standards of safety, security, compliance, and cash handling.


• Coordinate with maintenance, housekeeping, and operational teams to resolve issues quickly.


• Deliver effective handovers that keep communication flowing between departments.


• Coach and develop team members, helping them grow in confidence and capability.


• Maintain detailed records of overnight activity and ensure nothing falls through the cracks.


• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.


• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).


• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.


• Eye care


• Free legal & money advice


• Counseling sessions


• Cycle to work scheme


• Wellbeing tips and support fitness videos


• Recipe ideas


• Advice on keeping active and healthy living


• Wellbeing podcasts and tv


• Breathing exercises


• 24/7 advice and support line


• Team reward & recognition


• Free meals on duty


• Free parking

What We're Looking For

We know great Night Managers come from different backgrounds, so we're more interested in the person than a perfect CV. That said, you'll ideally bring:

• Previous experience in a hotel supervisory or management role, such as Night Manager, Night Supervisor, Front Office Manager, Duty Manager, or Assistant Front Office Manager.


• A strong understanding of hotel operations, including front office procedures, guest services, night audit processes, and health & safety requirements.


• Experience leading, motivating, and developing teams, particularly during out-of-hours operations.


• Confidence in handling guest complaints and resolving issues calmly and professionally.


• The ability to make sound decisions independently and remain composed in challenging situations.


• Experience working with hotel PMS systems and completing financial or night audit processes would be advantageous.


• A good understanding of security procedures, emergency response protocols, and operational compliance.


• Excellent communication skills, with the ability to build trust and confidence with guests, colleagues, and senior leaders alike.

Hotel

Perfectly positioned moments from Heathrow Airport and with excellent links into Central London, Holiday Inn London Heathrow M4J4 is set to make an exciting return in September 2026. Following an extensive transformation, the hotel will reopen as a vibrant, contemporary destination for business travellers, holidaymakers, airline crews, conferences, and local guests alike. With stylish guest rooms, versatile meeting and event spaces, welcoming food and beverage venues, and the trusted Holiday Inn brand behind it, the hotel is poised to become one of Heathrow’s leading hospitality destinations. More than just a hotel, this is a relaunch with ambition—creating memorable guest experiences while building a team culture centred on collaboration, development, and pride in delivering exceptional hospitality.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.