Night Manager

Moxy - Reception; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A vibrant hotel in London is seeking a confident Night Manager to oversee overnight operations. The role requires management of guest services, security checks, and ensuring a welcoming atmosphere. Ideal candidates will have supervisory experience in hotel front office operations, strong leadership skills, and experience with PMS systems like Opera. Join a dynamic team that prides itself on delivering exceptional service even during the night hours.

Qualifications

• Previous experience in hotel front office or guest services essential.
• Strong decision-making and leadership skills, especially under pressure.
• Reliability and flexibility to lead the hotel independently overnight.

Responsibilities

• Lead and support the night team to deliver warm, professional service.
• Manage overnight operations including guest requests.
• Ensure safety and security of the hotel overnight.

Skills

Guest service mindset

Leadership skills

Decision-making under pressure

Effective communication

Tools

PMS systems (Opera preferred)

Job description

At Moxy Piccadilly Circus, we do things differently. We’re stylish, spirited, and always on – just like the city we’re proud to be part of. Moxy is more than just a place to stay; it’s a vibe. Think smart design, buzzing social spaces, and a bold team who bring the energy 24/7.

We’re looking for a confident and capable Night Manager to take charge of the hotel after dark. You’ll be the one keeping everything running smoothly overnight – from guest arrivals to security checks – making sure every guest feels the same vibrant Moxy spirit, no matter the hour.

What You’ll Be Doing

• Lead and support the night team to deliver warm, professional, and on‑brand service.

• Manage overnight operations, including late check‑ins, early check‑outs, and guest requests.

• Handle guest concerns with confidence and a calm, can‑do attitude.

• Ensure safety and security of the hotel overnight, carrying out regular checks.

• Oversee night audit procedures and prepare reports to keep things on track for the next day.

• Maintain a lively, welcoming atmosphere even when the city sleeps.

• Coordinate with day teams to ensure a seamless handover and smooth guest journey.

What We’re Looking For

• Previous experience in hotel front office or guest services (supervisory or management experience essential).

• A self‑starter with strong decision‑making and leadership skills, especially under pressure.

• Warm, engaging communication and a true guest service mindset.

• Experience with PMS systems (Opera experience preferred).

• Reliability, flexibility, and the confidence to lead the hotel independently overnight.