Night Luggage Porter — Guest Concierge & Valet

Hyatt Group; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hospitality company in London is seeking a Night Luggage Porter to provide exceptional service to guests during their arrival and departure. Responsibilities include assisting guests, maintaining a tidy lobby, and upselling hotel services. Previous experience in hospitality is preferred. Enjoy benefits like discounted stays and continuous learning opportunities. Join us and be part of a diverse team at Hyatt.

Benefits

Discounted hotel stays

Free meals in colleague restaurant

Complimentary uniform laundry

Headspace membership

50% discount on food and beverages

Qualifications

• Previous experience in a similar role within the premium hospitality segment is preferred.
• Attentiveness and ability to maintain a positive guest experience.

Responsibilities

• Welcome the guest to the hotel in a professional manner.
• Ensure the forecourt is kept clean and tidy.
• Assist guests during their stay and handle complaints.
• Maximize revenue opportunities through upselling.

Skills

Exceptional customer service

Interpersonal skills

Professionalism

Ability to handle multiple tasks

Job description

A leading hospitality company in London is seeking a Night Luggage Porter to provide exceptional service to guests during their arrival and departure. Responsibilities include assisting guests, maintaining a tidy lobby, and upselling hotel services. Previous experience in hospitality is preferred. Enjoy benefits like discounted stays and continuous learning opportunities. Join us and be part of a diverse team at Hyatt.