Night Luggage Porter

Accorhotel; England; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

28 days holiday

Staff meals on duty

Free dry cleaning

Employer pension 3%

Life Assurance 1x salary

Employee assistance program

Season ticket loans

Cycle to work

Accor staff discounts

Job summary

Accor invites you to join as a Luggage Porter in a luxury hotel. You will welcome guests, assist with luggage, deliver to rooms, and support the concierge team to ensure seamless arrivals and departures.

Ideal candidates communicate clearly in English, have hotel experience, and can multitask in a fast-paced environment while maintaining a polished appearance and exceptional customer service.

Qualifications

• Ability to communicate clearly and efficiently in English, both verbal and written.
• Recent experience within in 5-star hotels or a similar role.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.

Responsibilities

• Act as the contact point between Front office and guests.
• Confidently welcoming and greeting guests to raffles standards, using name recognition whenever possible.
• Assist the door, concierge and lobby staff to ensure smooth transitions for all guests and residents.
• Track and trac all luggage and guest items arriving into the hotel.
• Escorting guests and luggage through the building.
• Arranging taxi and pick ups of guests and transfers of luggage in a detailed manner.
• Manual handling and lifting of guest items, ensuring great care is taken at every step.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Skills

English fluency

Team player

Multitask under pressure

Positive attitude

Strong service

Job description

Job description

Scope Of Position

Under the direction of the Luggage Master you will be a direct point of contact for guests in the lobby and work with the concierge team to provide any answers to questions they may have. To assist guests with their luggage and delivering it to their rooms as promptly as possible. Run errands for guests and employees.

To handle all guest luggage, packages, and parcels with the utmost care and attention to detail. To provide a genuine, attentive, friendly, positive and proactive service to our guests as well as managing the public areas of the hotel, ensuring that guest and departmental expectations are met exceeding the high standards required by the company.

Responsibilities

Operation

• Act as the contact point between Front office and guests.
• Confidently welcoming and greeting guests to raffles standards, using name recognition whenever possible.
• Assist the door, concierge and lobby staff to ensure smooth transitions for all guests and residents.
• Track and trac all luggage and guest items arriving into the hotel.
• Escorting guests and luggage trough the building.
• Arranging taxi and pick ups of guests and transfers of luggage in a detailed manner.
• Manual handling and lifting of guest items, ensuring great care is taken at every step.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Health and Safety

• This role will include heavy lifting and manual handling with all training and procedures to be followed.
• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Qualifications, Skills & Experience

Essential

• Ability to communicate clearly and efficiently in English, both verbal and written.
• Recent experience within in 5-star hotels or a similar role
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Able to work within a team and to multitask and remain calm under pressure
• Distinctive, professional and warm personality
• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• An understanding and willingness to contribute to a 24h operational schedule when required.

Desirable

• UK Driving licence.
• Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.

Employee Benefits

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity:
We build trust through mutual respect and being authentic.

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.