Night Luggage Porter

Hyatt Group; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hospitality company in London is seeking a Night Luggage Porter to provide exceptional service to guests during their arrival and departure. Responsibilities include assisting guests, maintaining a tidy lobby, and upselling hotel services. Previous experience in hospitality is preferred. Enjoy benefits like discounted stays and continuous learning opportunities. Join us and be part of a diverse team at Hyatt.

Benefits

Discounted hotel stays

Free meals in colleague restaurant

Complimentary uniform laundry

Headspace membership

50% discount on food and beverages

Qualifications

• Previous experience in a similar role within the premium hospitality segment is preferred.
• Attentiveness and ability to maintain a positive guest experience.

Responsibilities

• Welcome the guest to the hotel in a professional manner.
• Ensure the forecourt is kept clean and tidy.
• Assist guests during their stay and handle complaints.
• Maximize revenue opportunities through upselling.

Skills

Exceptional customer service

Interpersonal skills

Professionalism

Ability to handle multiple tasks

Job description

Close Inclusive Collection Job Postings Notification

Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off.

About Hyatt Regency London - The Churchill

Hyatt Regency London - The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London's West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, many which have been recently refurbished, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travelers alike. Dining options include seasonal British dishes at The Montagu, snacks and cocktails at award-winning Churchill Bar & Terrace.

Duties & Responsibilities of the Night Luggage Porter role includes

The Casual Luggage Porter is accountable for providing guests with all service and assistance connected with arrival to and departure from the hotel. Some of the key processes include but are not limited to:

• welcome the guest to the hotel in a professional manner
• Offering car valet service were required
• Ensuring the forecourt is kept clean & tidy at all times in accordance with hotel standards
• A smooth arrival and departure experience including rooming and delivering luggage
• Assisting guest’s during their stay and handling guest complaints were applicable
• Ensuring the hotel lobby is clean and well maintained at all times
• Maximising revenue opportunities through up selling
• Providing all required information about the Hotel, available services and facilities.

About You

Previous experience in a similar role within the premium hospitality segment is preferred. Exceptional customer service and interpersonal skills, with attentiveness, professionalism, and the ability to handle multiple tasks efficiently while maintaining a positive guest experience.

Just some of the benefits you will enjoy as a Night Luggage Porter

• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start
• Free meals in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected UK Hyatt Hotels

Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps:

Apply today for Night Luggage Porter and start your journey with Hyatt Hotels!

Our family is always growing. Want to be in the know?