Night Link Worker FTC

You Matter; Liverpool; Presencial; GBP 15.000 - 18.000; Tempo integral

Resumo da vaga

You Matter is seeking a dedicated Night Link Worker in Liverpool to provide compassionate, crisis-aware support to residents experiencing homelessness and complex needs. You will help ensure safe housing, manage benefits, and coordinate with day teams to maintain continuity of care.

You'll work to promote inclusion, handle urgent wellbeing needs, and support residents with health and financial access, while maintaining strict confidentiality and professional boundaries in a 24-hour residential

Qualificações

• Experience in a charity, community project or homelessness sector.
• Knowledge of welfare benefits and housing law.
• Excellent communication while maintaining confidentiality at all times.
• Empathy and respect in empowering people to make positive changes.
• Willingness to adapt approaches and reflect on practice.

Responsabilidades

• Ensure residents' basic needs and housing are met.
• Promote safeguarding and welfare of adults at risk.
• Advocate for social inclusion and access to health/financial support.
• Manage Housing Benefit and service charges accurately.
• Coordinate night team activities and handovers.
• Record and update residents' electronic records and rent payments.
• Respond to incidents, safeguarding disclosures and crises.
• Raise health and safety issues and support continuous improvement.

Conhecimentos

Charity experience

Empathy

Respect

Communication

Welfare benefits

Universal Credit

Housing knowledge

Time management

IT literacy

Formação

NVQ/L2 in Health & Social Care

Ferramentas

Microsoft Office

Outlook

Descrição da vaga

As a Night Link Worker at You Matter you will naturally be an empathetic and caring person wanting to provide unconditional support for those experiencing homelessness and may have additional complex needs. Your role as a Night Link Worker will be to create a safe environment that empowers residents to make positive changes in their lives and to offer support when needed.

What your week may look like

Ensuring the basic needs of residents are met including good quality accommodation and facilities, advice and guidance

Responsible for promoting and safeguarding the welfare of adults and people who are at risk

Advocate for social inclusion of the people you support ensuring they are able to access health and financial support

Ensuring Housing Benefit and Services Charges are collected and managed effectively

Work alongside the people in our services to address their physical and mental health issues, including liaison with, and handover of information to the day teams

Carrying out the immediate support needs of residents as appropriate, providing crisis intervention where necessary and working with services

Ensuring all health and safety and maintenance issues are raised in a timely manner

Participating in night team meetings, supervisions and reflective practice encouraging open, honest and transparent feedback where continuous improvement is encouraged.

Being flexible and responsive to the changing needs of the service, ensuring our SHREK values runs through all of the work that you do

Promoting a supportive and inclusive culture within the service, valuing people and their diversity.

Provide clear and accurate information in respect of all residents in line with agreed procedures such as daily handovers ensuring that appropriate information is communicated with the support team

Coordinate the additional Sit Up beds as and when required.

To maintain and update residents’ electronic records and rent payments on You Matter internal Housing Management System (DAVE)

To deal promptly with all serious incidents, complaints and safeguarding/abuse disclosures

What We Can Offer You

Working with You Matter comes will a whole host of benefits. We hope that people will find personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, You Matter offers training to support your role and personal development. For a full list of benefits see here: Careers Page | You Matter.

You Matter is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.

The skills we are looking forEXPERIENCE– Ideally you will have a background of working within a charity, community project and may have previous involvement in the homelessness sector. You will have knowledge around supporting people with challenging and complex behaviours including substance misuse and Mental Health within a 24 hour residential support serviceKNOWLEDGE – A basic understanding of relevant and appropriate legislation, including welfare benefits and housing law. An understanding of health and safety requirements in the workplaceCOMMUNICATION – Excellent communication, fostering a respectful, collaborative and professional approach to the people who you work alongside ensuring confidentiality at all timesEMPATHY and RESPECT – The ability to empower people to make positive changes, showing empathy whilst maintaining professional boundariesCOMMITMENT – The ability to work in an innovative and solutions focused way, including reflecting and learning as you go, and a willingness to flex and adapt approaches as neededORGANISATION – Strong time management and the ability to manage to prioritise tasksCOMPUTER LITERACY – You will be IT literate and have experience of working with multiple software programs such as Microsoft Office and Outlook.What is a nice to haveNVQ/L2 in Health and Social Care or equivalentExperience of working within a psychologically informed working environmentKnowledge of housing management and IT databasesAwareness of benefits and how they work including Universal Credit and other welfare systems