Night In-Room Dining Waiter

The Dorchester - In-Room Dining; City of Westminster; On-site; GBP 24,000 - 30,000; Full time

Job summary

A luxury hotel dining service in the United Kingdom seeks a Night In-Room Dining Waiter to deliver exceptional service and maintain high food and beverage standards. This role involves understanding guest needs and fulfilling special requests. Ideal candidates should have at least 2 years of experience, strong communication skills, and an interest in food and beverage. Perks include complimentary stays, discounts, and a comprehensive employee benefits package.

Benefits

Complimentary stays

50% off food and beverages

Pension scheme contributions

Employee well-being support

Seasonal ticket loans

Referral bonus

Qualifications

• At least 2 years of experience in food and beverage service.
• Genuine interest in food and beverage to make recommendations.
• Strong communication skills, primarily in English.

Responsibilities

• Provide 5-star service while attending to guest needs.
• Fulfill special requests for food and beverage.
• Build rapport with guests for better service.

Skills

Food and beverage experience

Strong verbal communication skills

Ability to manage overnight shifts

Tools

Micros

Excel

Job description

Introduction

Join us as a Night In-Room Dining Waiter at The Dorchester, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry. When you join us as a Night In-Room Dining Waiter at The Dorchester, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

What you’ll do

As a Night In-Room Dining Waiter, you'll enjoy your work and take pride in delighting our guests:

• You will be responsible for delivering 5-star service, taking pride in everything you are doing while looking after all of our guests needs. An important part of this is to get to know and most importantly to understand our new guests as well as our regular guests. All this is to ensure our guests receives nothing but the best experience.
• Sometimes our guests have special requests involving purchasing specific food or beverage items, serving off menu requests, pre-ordering meals or placing additional fridges in the rooms. Most of these requests are fulfilled by the Night In In Room Dining Waiters with the support of the management team.

The items shared are the essence of a day in the life of a Night In-Room Dining Waiter, but we’ll make sure you are provided with specifics on how we care for our hotel.

Operational Hours

The operational hours of work are shift-based and may be subjected to change. These currently set as:

• Monday to Friday: 19:00 - 07:00
• Saturday and Sunday: 19:00 - 07:00

What you’ll bring

Essential Skills and Experience

• Previous experience in food and beverage - at least 2 years
• Have genuine interest in food and beverage to be able to recommend options
• Strong verbal communication skills – English is the primary language used in our hotel.
• Experience in taking order accurately and have the ability to manage overnight efficiently.

Preferred Skills

• Strong, proven Food and Beverage background
• Strong Micros and Excel skills

What you’ll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

Equal Opportunities

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [e-mail] so that we can discuss how we can support you through this process.