Night Hotel Receptionist - The Megaro Collection

The Megaro Hotel; City Of London; On-site; GBP 20,000 - 25,000; Part time

Job summary

A distinctive hotel collection in London is seeking a Night Hotel Receptionist to manage check-ins and check-outs, assist guests, and deliver exceptional customer service. Ideal candidates have experience with Rezlynx and possess excellent communication skills. This role offers a vibrant work environment with a focus on guest satisfaction.

Qualifications

• Previous experience in a similar role is essential.
• Strong organisational and communication skills are required.
• Flexibility to work across the properties is necessary.

Responsibilities

• Manage check-ins and check-outs efficiently.
• Assist with reservations via calls and emails.
• Provide exceptional customer service to enhance guest experience.

Skills

Knowledge of PMS system Rezlynx

Excellent presentation skills

Interpersonal skills

Attention to detail

Independent work ability

Command of English

Tools

Rezlynx

Standard PC packages

Job description

Night Hotel Receptionist – The Megaro Collection

Kings Cross

The Megaro Collection encompasses 3 distinctive hotels ranging from our 3* hotel The California, our 4* Boutique townhouse The Gyle, and our 5* property The Megaro. Each hotel offers a unique insight to life in one of London’s rising neighbourhoods and welcomes all guests to Argyle Square for an exceptional and personalised travel experience.

We are now ready to enlarge our family and are looking for a Night Hotel Receptionist, experienced with the role using Rezlynx (PMS system). The receptionist will be managing check-in & check-out, reservations via calls and emails, always maintaining a fast correspondence with guests, and assisting as promptly as possible.

The ideal candidate will be passionate, well presented, extremely knowledgeable, and passionate about 5-star service and guest journey. The role requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed, so communication is key.

The candidate will be expected to work across all three properties within The Megaro Collection, based on business needs. Please note that there is no guarantee of a fixed number of working hours per week.

The Night Receptionist will:

• Possess comprehensive knowledge of the company PMS system, Rezlynx.
• Possess excellent presentation and interpersonal skills.
• Skilled in checking arrivals lists, credit limit reporting and cash handling.
• Knowledge of standard PC packages and computerized reservations systems.
• Proficient in handling general clerical and administrative tasks.
• Be flexible, will have great attention to detail.
• possess the ability to work independently.
• Excellent command in English, both in oral and written.

• Be extremely knowledgeable about the company services, standards & products.
• Commercially and financially astute.
• Provide exceptional customer service and unforgettable experience.

If you are looking for a vibrant, quirky operation, no need to look any further.

Apply today and begin a new adventure with us.