Night Hotel Receptionist - 4* Boutique Hotel

The Megaro Hotel; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A modern boutique hotel in London is seeking an experienced Night Hotel Receptionist to join their team. The ideal candidate should have knowledge of the Rezlynx PMS system and excellent communication skills. Responsibilities include monitoring property security, responding to emergencies, and providing exceptional customer service. This role requires a passionate individual with attention to detail and the ability to work independently, reporting directly to the Hotel Manager.

Qualifications

• Experience in hotel reception or similar role.
• Passion for 5-star service and guest journey.
• Superb organisation and communication skills.

Responsibilities

• Monitor security of the property.
• Respond professionally to emergency situations.
• Assist guests promptly and maintain correspondence.

Skills

Excellent presentation and interpersonal skills

Knowledge of Rezlynx PMS system

Attention to detail

Ability to work independently

Exceptional customer service

Command of English (oral and written)

Tools

Rezlynx

Job description

Night Hotel Receptionist – 4* Boutique Hotel

Kings Cross

Born in 2019, The Gyle Hotel is a unique residential hotel located in the colourful borough of Camden. The property offers the opportunity to immerse yourself in one of London’s most historically curious neighbourhoods as we welcome our guest to Argyle Square and this beautifully unique, cosy and personalised travel experience.

The Gyle possess 41 keys with every room having solid oak flooring, vintage mirrors, Scottish textiles and many more lovely features.

We are now ready to enlarge our family and are looking for an experienced Night Hotel Receptionist, experienced with the role using Rezlynx (PMS system).

The receptionist will be working on-site 4 days a week (12 hrs shifts), monitoring security of the property, responding professionally and promptly to emergency situation; communicating urgent issues to line manager or manager on duty always maintaining a fast correspondence with guests, and assisting as promptly as possible.

The ideal candidate will be passionate, well presented with great eye for details, and plenty of passion about 5-star service and guest journey. The role reports directly to the Hotel Manager and requires someone with superb organisation and communication skills.

It is essential to ensure the department is adequately briefed at all times therefore communication is key.

The Night Receptionist will:

• Possess comprehensive knowledge of the company PMS system, Rezlynx
• Possess excellent presentation and interpersonal skills
• Skilled in checking arrivals lists, credit limit reporting and cash handling
• Knowledge of standard PC packages and computerized reservations systems
• Proficient in handling general clerical and administrative tasks
• Be flexible, will have great attention to detail
• possess the ability to work independently
• Excellent command in English, both in oral and written

• be extremely knowledgeable in regards to the company services, standards & products
• commercially and financially astute
• provide exceptional customer service and unforgettable experience

If you are looking for a vibrant yet high-end operation, no need to look any further.

Apply today and begin a new adventure with us.