Night Guest Services Specialist — Calm, Secure & Ready

LGH Hotels Management Ltd; Carlisle; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading hotel management company in Carlisle is seeking a Night Team Member to ensure smooth hotel operations during the night shift. Responsibilities include managing guest requests, maintaining security, supporting staff, and assisting with maintenance tasks. The ideal candidate will have experience in a hotel environment, excellent customer service skills, and the ability to handle emergencies. Competitive benefits include free meals and parking.

Benefits

Free meals on duty

Free parking

Cycle to work scheme

Team reward & recognition

Wellbeing support

Shopping discounts

Qualifications

• Previous experience in hotel or similar environment, preferably in a night role.
• Strong understanding of safety and security procedures.
• Ability to remain calm in high-pressure situations.

Responsibilities

• Manage guest requests and ensure a pleasant stay.
• Maintain security and safety procedures during night.
• Perform regular security checks and assist hotel staff.

Skills

Customer service skills

Communication skills

Organizational skills

Interpersonal skills

Attention to detail

Job description

A leading hotel management company in Carlisle is seeking a Night Team Member to ensure smooth hotel operations during the night shift. Responsibilities include managing guest requests, maintaining security, supporting staff, and assisting with maintenance tasks. The ideal candidate will have experience in a hotel environment, excellent customer service skills, and the ability to handle emergencies. Competitive benefits include free meals and parking.