Night Guest Services Manager — 4-on/4-off Shifts & Overtime

Kimpton Hotels & Restaurants; City of Edinburgh; On-site; GBP 32,000; Full time

Job summary

A Luxury Hotel in Edinburgh seeks a Night Guest Services Manager to manage night operations and ensure exceptional guest experiences. Responsibilities include team leadership, handling complex guest requests, and overseeing the night audit. Ideal candidates will have over 2 years of Front Office management experience and a track record in service recovery. This role offers a comprehensive benefits package and the opportunity for career progression.

Benefits

Paid holidays

Subsidised travel support

Discounted room rates

Free meals on shift

Generous maternity/paternity pay

Qualifications

• 2+ years of experience in Front Office management at a similar property.
• Experience dealing with complex service recoveries.
• Ability to implement new initiatives and awareness of market trends.

Responsibilities

• Support Night Audit and manage cash counts.
• Ensure late arrivals are welcomed and attended to.
• Conduct relevant safety checks for team and guests.
• Manage shift operations and guest requests.

Skills

Front Office duty management

Team leadership

Complex service recoveries

Decision making regarding guest complaints

Experience with loyalty schemes

Good understanding of systems

Tools

Opera

Job description

A Luxury Hotel in Edinburgh seeks a Night Guest Services Manager to manage night operations and ensure exceptional guest experiences. Responsibilities include team leadership, handling complex guest requests, and overseeing the night audit. Ideal candidates will have over 2 years of Front Office management experience and a track record in service recovery. This role offers a comprehensive benefits package and the opportunity for career progression.