Night Guest Service Manager - Holiday Inn Express Southwark

Rbh Hospitality Management; Settle; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel management company in Settle is seeking a night shift coordinator to ensure smooth hotel operations during overnight hours. You will welcome guests, perform night audits, and maintain safety. The ideal candidate should be detail-oriented and experienced with Opera PMS, ensuring guest satisfaction and smooth transition to day staff. This position offers various employee benefits including discounts and enhanced leave programs.

Benefits

Discounted hotel room rates

Additional day off for birthday

Enhanced parental leave

Course sponsorship

30% F&B discount

Refer a Friend scheme

Flexible working arrangements

Wagestream services

Life insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Qualifications

• Comfortable working during late hours.
• Reliable and calm under pressure.
• Committed to strong guest satisfaction.

Responsibilities

• Ensure smooth hotel operations overnight.
• Welcome and assist late-arriving guests.
• Handle night audits and end-of-day reports.
• Maintain safety and security checks.
• Coordinate handoff with morning team.

Skills

Customer service

Detail-oriented

Leadership

Adaptability

Problem-solving

Tools

Opera PMS

Job description

Responsibilities

• Are you a night owl who loves the quiet buzz of the late hours? Join our team and keep the magic of the hotel running smoothly while the world sleeps!
• Welcome late-arriving guests with a friendly smile and help them settle in, handling check‑ins, check‑outs, and everything in between.
• Handle night audits and end‑of‑day reports, keeping things organised and ready for the morning crew.
• Be the go‑to for any guest requests during the night, whether it's room service or an extra pillow, bringing comfort even in the wee hours.
• Keep the lobby and public areas tidy and welcoming, setting up the hotel for a fresh start each morning.
• Monitor safety and security through regular checks, making sure guests enjoy a peaceful night's stay.
• Coordinate with the early morning team to hand off a seamless shift, so everyone's ready to take on the day.

Qualifications

• A natural night owl who's comfortable working through the late hours.
• Friendly and welcoming, ready to offer service with a smile—even at 3 a.m.
• Good with numbers and detail‑oriented, especially when handling nightly audits and reports.
• Reliable and calm under pressure, able to manage guest needs and unexpected situations.
• High energy and adaptability, thriving in the quiet but active world of night shifts.
• Experienced in Opera PMS, confidently managing check‑ins, check‑outs, reservations, and night audits.
• Strong leadership and decision‑making abilities during overnight operations.
• Maintains a safe and secure environment for guests and staff throughout the night.
• Committed to guest satisfaction, consistently upholding the Holiday Inn Express "Simple, Smart Service" standard.

About Us

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…you will have access to a benefits package we believe truly works for our people.

Benefits

• Discounted hotel room rates for you and your friends & family.
• An additional day of leave for your birthday.
• Enhanced maternity, adoption & shared parental leave.
• Course Sponsorship.
• 30% F&B discount at RBH hotels.
• Refer a Friend scheme (earn 250 for each referral up to 5 referrals).
• Flexible working arrangements.
• Wagestream – choose how and when you get paid.
• Life Insurance.
• Employee Assistance Programme.
• Social and wellness events and activities all year round.
• Free meals on duty saving you over 1000 per year.