Night Guest Service Agent - Shift 11pm to 7am

Hilton Worldwide, Inc.; Hounslow; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading global hospitality company in Hounslow is seeking a Night Guest Service Agent to provide exceptional service from check-in to check-out. Responsibilities include managing guest inquiries, ensuring a seamless reception experience, and maintaining high service standards. Ideal candidates should have experience in customer service, excellent communication skills, and the ability to multitask effectively. This part-time role offers an hourly rate of £13.84 and numerous employee benefits including free meals and career development opportunities.

Benefits

Free meals when on duty

Team Member Travel Program

High street discounts

28 days holiday increasing to 33 days

Discounted health cover

Free parking

Subsidised taxi scheme

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.

Responsibilities

• Achieve positive outcomes from Guest queries in a timely manner.
• Ensure efficient reception experience for Guests.
• Demonstrate a high level of customer service at all times.

Skills

Customer service

Communication skills

Attention to detail

Multi-tasking

IT proficiency

Job description

Job Description - Night Guest Service Agent - Shift 11pm to 7am (HOT0C1WU)

Night Guest Service Agent - Shift 11pm to 7am (HOT0C1WU)

Job Number: HOT0C1WU

Work Locations

Hilton London Heathrow Airport Terminal 4 Hounslow TW6 3AF

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Hourly Rate of £13.84 per hour on a 24 hour a week part-time contract.

A WORLD OF REWARDS

Free and healthy meals when on duty

Grow your Career !

Personal Development programmes designed to support you at every step of your career

A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

High street discounts: with Perks at Work

Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

Discounted dental and health cover

Free Parking

Subsidised Taxi Scheme

Guest Experience Day after successfully passing probation

Modern and inclusive Team Member’s areas

A Nights Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As a Nights Guest Service Agent you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Nights Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that the Night Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Nights Guest Service Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job

Guest Services, Operations, and Front Office