Night Guest Experience Specialist

Kew Green Hotels; Greater Lincolnshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A growing hotel company in Lincoln is seeking a Guest Service Assistant to ensure an outstanding guest experience. Responsibilities include supporting hotel objectives, building guest relationships, and maintaining hospitality standards. Ideal candidates will have experience in customer service and proficiency in technology. The position offers a variety of rewards, including discounts and access to leisure clubs.

Benefits

Annual Conference Event and Awards

Apprenticeships

Robust career development opportunities

Attractive discounts across retailers and restaurants

50% off food and beverage

24/7 Employee Assistance Line

FREE access to Leisure Clubs

Qualifications

• Previous experience in a fast-paced, customer-facing role.
• Ability to anticipate guest needs.
• Passion for outstanding customer service.

Responsibilities

• Support hotel in achieving brand and company objectives.
• Build relationships with guests to assess needs.
• Ensure recognition for repeat guests and VIPs.

Skills

Customer service

Communication

Technological proficiency

Tools

MS Office

Job description

A growing hotel company in Lincoln is seeking a Guest Service Assistant to ensure an outstanding guest experience. Responsibilities include supporting hotel objectives, building guest relationships, and maintaining hospitality standards. Ideal candidates will have experience in customer service and proficiency in technology. The position offers a variety of rewards, including discounts and access to leisure clubs.