Night Front Office Supervisor - Lead Guest Service & Ops

Hilton Worldwide, Inc.; City of Westminster; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading global hospitality company in Westminster seeks an Assistant Night Manager to oversee Front Office operations. You will ensure high service standards and manage guest relations. Ideal candidates will have supervisory experience in front office roles, strong IT skills, and the ability to work under pressure. This full-time position offers a competitive salary of £29,620 and a range of employee benefits including career development opportunities and discounts.

Benefits

£29,620 per year

Smart uniform provided

Free meals when on duty

Career growth opportunities

Team Member Travel Program

Discounted health cover

Holiday: 28 days including bank holidays

Qualifications

• Experience in hotel/leisure/retail supervisory roles.
• Proficient in IT for front office operations.
• Strong leadership and communication abilities.

Responsibilities

• Oversee the Front Office operation to maintain high standards.
• Serve as a contact for regular and VIP guests.
• Maximize room occupancy and promote services.
• Resolve customer issues and manage emergencies.
• Conduct training and health checks in hotel areas.

Skills

Previous supervisory experience in Front Office

High level of IT proficiency

Excellent leadership

Interpersonal and communication skills

Accountable and resilient

Customer service commitment

Ability to work under pressure

Flexibility in work situations

Team collaboration

Job description

A leading global hospitality company in Westminster seeks an Assistant Night Manager to oversee Front Office operations. You will ensure high service standards and manage guest relations. Ideal candidates will have supervisory experience in front office roles, strong IT skills, and the ability to work under pressure. This full-time position offers a competitive salary of £29,620 and a range of employee benefits including career development opportunities and discounts.