NIGHT FRONT OFFICE ASSOCIATE - Full Time

Delta Hotels by Marriott Manchester Airport; Ashley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Marriott discount card

Job summary

Delta Hotels by Marriott Manchester Airport is seeking a dedicated guest services associate to welcome guests and assist with check-in and check-out, ensuring a smooth and memorable stay.

You will address inquiries, coordinate with departments, promote hotel services, and maintain a high level of service excellence. Prior customer service experience is preferred, with training provided to support growth.

Qualifications

• At least 1 year of related work experience in a customer service role.

Responsibilities

• Welcome and assist guests with check-in/check-out.
• Address guest inquiries and concerns promptly and professionally.
• Coordinate with other departments to fulfill guest requests.
• Maintain a high level of customer service by anticipating guest needs and exceeding expectations.
• Handle guest complaints with empathy and resolve issues to their satisfaction.
• Promote hotel services and amenities to enhance guest experience and drive revenue.
• Ensure compliance with hotel policies and procedures.

Skills

Customer service

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty:Enjoy complimentary meals while at work.
• Uniform Provided:A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme:Participation in The People’s Pension.
• Employee Assistance Programme:Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development:Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development:Access to training programs to enhance your skills and advance your career.

Responsibilities

Here's what your journey with us entails:

• Welcome and assist guestswith check-in/check-out procedures, ensuring a smooth and pleasant experience.
• Address guest inquiries and concernspromptly and professionally, providing accurate information and solutions.
• Coordinate with other departmentsto ensure guest requests are fulfilled efficiently.
• Maintain a high level of customer serviceby anticipating guest needs and exceeding their expectations.
• Handle guest complaintswith empathy and resolve issues to their satisfaction.
• Promote hotel services and amenitiesto enhance guest experience and drive revenue.
• Ensure compliance with hotel policiesand procedures, maintaining a safe and secure environment.
• Monitor guest feedbackand implement improvements based on their suggestions.
• Assist in training new staffon guest service standards and procedures.
• Maintain accurate recordsof guest interactions and transactions.

Safety and Company Policies

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note

This above description is not intended to establish a total definition of the job, but an outline of the duties.

Preferred Qualifications

• Related Work Experience: At least 1 year of related work experience in a customer service role.
• Supervisory Experience: None required.
• License or Certification: None required.

Compensation: Competitive salary