Night Front-of-House Porter – Warm Guest Care

Mitchells & Butlers PLC; Exeter; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hospitality company in Exeter is seeking a Night Porter to enhance guest experiences with a warm welcome and effective communication. Your responsibilities will include checking in late arrivals, ensuring safety and security, and addressing guest complaints. Ideal candidates should be passionate about guest care, detail-oriented, and able to work under pressure. Alongside competitive benefits such as 33% dining discounts and pension, this role offers an engaging team environment and flexible shifts.

Benefits

33% discount across all brands

Flexible shifts

Financial toolkit (Wagestream)

Team socials

Pension

28 days paid holiday

High-street shopping discounts

Free shares

Employee helpline

Qualifications

• Must be able to maintain a warm and genuine welcome.
• Ability to operate under pressure and deal with guest complaints effectively.
• Experience in a hospitality environment preferred.

Responsibilities

• Be the first point of contact for late arrivals and walk-ins.
• Ensure guest and business safety and security.
• Answer telephone enquiries and resolve guest complaints.

Skills

Passionate about guest care

Great eye for detail

Excellent verbal communication

Professionalism under pressure

Can-do attitude

Job description

A leading hospitality company in Exeter is seeking a Night Porter to enhance guest experiences with a warm welcome and effective communication. Your responsibilities will include checking in late arrivals, ensuring safety and security, and addressing guest complaints. Ideal candidates should be passionate about guest care, detail-oriented, and able to work under pressure. Alongside competitive benefits such as 33% dining discounts and pension, this role offers an engaging team environment and flexible shifts.