Night Front Desk Supervisor - Shift 11pm to 7am

Hilton; Isleworth; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hospitality company in Isleworth is seeking a Night Front Desk Supervisor to supervise guest assistance during the night. The role involves ensuring smooth front office operations, handling guest inquiries and complaints, and creating memorable experiences. You should have a passion for customer service and some leadership experience. Competitive hourly rate and great opportunities for career growth are offered.

Benefits

Hourly rate up to £14.16

Free and healthy meals when on duty

Team Member Travel Program

28 days holiday including bank holidays

Modern and inclusive Team Member’s areas

Qualifications

• Previous experience in a front office or supervisory role is preferred.
• Passion for exceptional customer service.
• Excellent communication and coaching skills.

Responsibilities

• Supervise night-hour assistance to guests.
• Handle guests’ queries and complaints.
• Create memorable experiences for guests and colleagues.

Skills

Customer service

Leadership

Communication

Problem solving

Job description

Welcome to a World of Opportunities

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A World of Rewards

• Hourly Rate up to £14.16 plus front office incentives.
• Smart uniform provided
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Modern and inclusive Team Member’s areas

Job Overview

As Night Front Desk Supervisor, you will supervise night‑hour assistance to guests to contribute to an overall exceptional experience from check‑in through check‑out. A Night Supervisor contributes to the first impressions of our guests.

Responsibilities

You will join the Front Office team, working in the Reception area of the hotel.

You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests’ queries and complaints, and creating memorable experiences for our guests and colleagues.

Are you an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you!

Every Job Makes the Stay

At Hilton, It Matters Where You Stay, but the Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

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