Night Front Desk Host — Elevate Guest Experience

Marriot BR - Front Desk; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel group in Bristol seeks a Night Receptionist to join their front office team. As part of the Marriott family, you will be responsible for providing exceptional customer service, checking guests in and out, and managing inquiries. The ideal candidate should be enthusiastic, well-presented, and adaptable to various shift patterns, especially night shifts. This position offers opportunities for growth, competitive pay, and numerous benefits, including training programs and discounts.

Benefits

World class training programs

Global Hotel discount scheme

Complimentary Hotel gym membership

Competitive pay

Free Parking

Meal on Duty

Qualifications

• No specific qualifications required, but experience in hospitality is preferred.

Responsibilities

• Promote a welcoming environment for guests.
• Check guests in and out and assist with queries.
• Manage phone calls and direct inquiries.
• Handle guest queries regarding local attractions.
• Follow up on guest complaints professionally.
• Adhere to brand standards in the role.

Skills

Excellent customer service skills

Ability to adapt

Presentation skills

Flexibility to work all shift patterns

Job description

A leading hotel group in Bristol seeks a Night Receptionist to join their front office team. As part of the Marriott family, you will be responsible for providing exceptional customer service, checking guests in and out, and managing inquiries. The ideal candidate should be enthusiastic, well-presented, and adaptable to various shift patterns, especially night shifts. This position offers opportunities for growth, competitive pay, and numerous benefits, including training programs and discounts.