Night Front Desk & Guest Experience Specialist

Eclipse Hotels Group; Wales; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel chain seeks an experienced Night Guest Service Agent at Holiday Inn Express Cardiff Airport. You will manage hotel operations, ensuring guests have a memorable stay. Ideal candidates will have prior hotel experience, strong customer service skills, and the ability to handle night-time responsibilities. This role offers competitive benefits including discounted hotel stays and a supportive team environment.

Benefits

Discounted hotel rooms

Employee Assistance Program

Health Plan

Life Insurance

Cashback on retailers

Complimentary meals during duty

Employee recognition programs

Training & Development

Qualifications

• Previous hotel experience as a Front Office Team Member or similar roles.
• Strong knowledge of Front Office systems.
• Basic understanding of food safety.
• Experience in offering exceptional customer service.
• Clear understanding of the need for night time work.

Responsibilities

• Create a warm welcome for guests.
• Ensure a smooth check-in and check-out process.
• Multi-task coverage of reception desk and bar.
• Run night audit process.
• Conduct regular security walks.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

A leading hotel chain seeks an experienced Night Guest Service Agent at Holiday Inn Express Cardiff Airport. You will manage hotel operations, ensuring guests have a memorable stay. Ideal candidates will have prior hotel experience, strong customer service skills, and the ability to handle night-time responsibilities. This role offers competitive benefits including discounted hotel stays and a supportive team environment.