Night Front Desk & Guest Experience Lead

Mitchells & Butlers PLC; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A hospitality company in Greater London is looking for a Night Porter to provide exceptional guest service, ensuring a warm welcome and maintaining safety. Responsibilities include checking in guests, handling complaints, and supporting team tasks. Ideal candidates will be passionate about guest care, have excellent communication skills, and work well under pressure. This role offers flexible shifts, employee discounts, and additional benefits including holidays and a pension scheme.

Benefits

33% discount across all brands

Flexible shifts

Financial toolkit access

High-street shopping discounts

Free employee helpline

Team social events

Pension plan

28 days paid holiday

Free shares

Qualifications

• Ability to work under pressure while maintaining professionalism.
• Can‑do attitude and enjoys teamwork.
• Understanding of excellent guest service.

Responsibilities

• Be the first point of contact for guests during check-in.
• Ensure a warm and friendly welcome for guests.
• Handle guest complaints to ensure satisfaction.

Skills

Passionate about guest care

Great eye for detail

Excellent verbal communication

Job description

A hospitality company in Greater London is looking for a Night Porter to provide exceptional guest service, ensuring a warm welcome and maintaining safety. Responsibilities include checking in guests, handling complaints, and supporting team tasks. Ideal candidates will be passionate about guest care, have excellent communication skills, and work well under pressure. This role offers flexible shifts, employee discounts, and additional benefits including holidays and a pension scheme.